8/10 – Gut
Cynthia M.
1. Juli 2021
Gut: Sauberkeit und Lage
Verbesserungswürdig: Kommunikation
The cabin was beautiful but..
The cabin was really clean and the view was breathtaking. There were a few setbacks though. 1) the directions to the cabin were incredibly unclear so we had to call 2) the fireplace did not work and the property management (PM) team knew but it was still listed as an amenity 3) only one of the two house keys worked 4) we didn’t have access to the garage which means we also weren’t able to use the kayak even though both were amenities 5) I messaged the contact through VRBO a week before arrival with some questions and Pam told me to call her (without leaving a number - I had no idea who Pam was and this was my first time using VRBO). I followed up a few times to get a number and nothing. Then I called the the PM number to ask some questions, was given a few answers, and was told I would get a call back on the rest (never did) and 5) the cabin actually has 3 or 4 room but you only have access to 2 rooms and neither were the master. I was confused when I arrived and found that some doors were locked. Yes, the cabin noted 2 rooms but I assumed it was a 2 room cabin- should have been clearer in description. Again, the cabin was beautiful but the above items did take away from the experience. We should have received a discount for the amenities that were advertised and not available. Would we stay in the cabin again? Yes! We just know now what to expect and not expect from the PM team.
Cynthia M.
Aufenthalt von 3 Nächten im Juni 2021
