6/10 – Okay
Roland Mathew C.
22. Apr. 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Fantastic property but....
My family and I stayed at this property for 5 days and we had a great time. The property was clean and enjoyable.
However, there were a few things that made for small inconveniences and one major thing which is the reason we won't be coming back to this property for our next family vacation to St. Augustine.
The reason my family and I will not be coming back to this property is because after my family and I returned home, the management company contacted me saying that they charged my card $320 extra dollars because they found "evidence" of us having pets in the house during our stay.
We never had any animals or pets in the house during our stay.
I emailed the management company back asking for additional information, explaining we never had any pets in the house and that I was not happy with them charging my card without them contacting me first and the property management company simply never responded.
There were cameras in the house that the company could have checked to verify we never had pets in the house but they chose to lose my continued business over $320 of fraudulent fees. Bad customer service.
The small inconveniences:
The house has 5 bedrooms and sleeps 12, however the property management company only left us one roll of paper towels and one dishwasher pod for our entire stay.
I'm not suggesting that this ruined our trip but we paid a significant amount of money for this property and expected a bit more from the management company on this front.
Roland Mathew C.
Aufenthalt von 4 Nächten im April 2024
