4/10 – Schlecht
Heidi T., White Plains, NY
2. Dez. 2023
Gut: Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
4 night stay- we left
Do not as a “vacation” spot. Everything about this property screams someone looking for a quick buck, with no consideration to hospitality, comfort or convenience. NOT clean. There were layers of collected dust in stairwells and corners. Sloppy reno.
Living room Couches and chairs: hard
Pillows: flat and dingy
Towels: exactly 1 per person, small, rough
Bedding: cheap and thin (one mattress still had the actual plastic on)
Carpet: stairs and upstairs carpet is atrocious. Old, musty, visibly dirty
No drawers or furniture in bedrooms besides bed and small night table. No way to comfortably unpack
Kitchen was a hodgepodge of cheap and second hand utensils and pots. 2 pans were crusty, with caked on burnt food and unusable.
Cleaning instructions prior to check out were too much and weren’t guest accommodating. I have a real problem with “clean and put away your dishes”- this means you are relying on a previous guest to ensure you and your family are eating off of clean food surfaces. Absolutely not acceptable. The plates weren’t checked because there were plates with sticky stuff/food residue and the pots were crusty and not cleaned.
Check in did not describe where to park (a very tight alley behind the house) or that the back door was inaccessible from the parking space. We were arriving late at night with little kids in the cold & rain. Better instructions would have saved us a lot trouble. Space is not for a large suv, we parked on the street.
Heidi T.
Aufenthalt von 4 Nächten im November 2023
