2/10 – Ungenügend
Bowrnamy S.
9. Okt. 2023
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Owner Cancelled on the Morning of the Stay (9am)
At the time, this listing said events (weddings, birthday parties, etc.) were allowed with max # of event attendees as 15 but "okay with more guests too". This is why I chose it for my bday games night (which would only have 20 guests, with only 8 staying over). Also, the host messaged around 1 or 2am that their last guest broke the AC but when I asked if I could visit early to see if I needed extra fans / a portable AC, they said no as "it's not a hotel". They also said "I'm not telling you not to come" but that it'd be too hot & the neighbours are "crazy, old" & might call the cops. Why would they list that weddings/bdays are allowed then? A few minutes later, as I was considering splitting my guests into 2 sessions & other ways to salvage the situation, the host cancelled on me, the reason being that I broke house rules. Not only did they cancel without any indication or even asking me to reduce my guest list, but they gave the reason that I broke rules when I never even got to my stay. From 10am-6pm, I had to find a new venue and food (was originally going to cook) & was incredibly stressed out trying to replan and take care of my guests (some coming from far away but no longer had a place to sleep). I'm so grateful to have amazing family/friends who brightened the day, but the lack of communication & misleading listing details cost me unnecessary expenses & lots of stress. I really would've appreciated some consideration & the chance to find a common solution :(
Bowrnamy S.
Aufenthalt von 1 Nacht im Juli 2023
