2/10 – Ungenügend
Connie L.
10. Apr. 2024
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit und Genauigkeit des Onlineauftritts
Disappointed!!!
First, I would like to say this house has great potential. But has been neglected. Tawny the property manager was quick to respond but was also limited on what she could do to help us. The house was not properly equipped, there was no kitchen towels, hand & face towels, sheets, pillows, blankets, which Tawny was able to get to us. NO pullout mechanism was in the couch so we had to use the blowup mattress. The outdoor dining table chairs were torn out or about to be completely ripped out. The sun lounge chairs were ripped. And there was no propane for the BBQ. The house was not clean, baseboards were dirty, blankets on the bed were dirty (we had to wash them) stains on the throw pillows and junk outside around the yard. I feel the kitchen could be stocked much better than it was. This house has amazing potential but it has been neglected. I even offered to buy outdoor furniture for them with reimbursement, because we really wanted something to sit in the sun on, but the owner said no. I offered to fill their propane tanks for the BBQ but then decided not to because of a previous review stating the BBQ didn’t work. We wanted to have our pool heated, which it was and it was great, and I was told to Venmo the owner for the heating of the pool which I did before we arrived. After speaking with Evolve Travel they said that is a huge breach of contract and to NOT personally pay the owner. Tawny, the property manager treated us great & was sweet. But this house needs attention.
Connie L.
Aufenthalt von 7 Nächten im März 2024
