8/10 – Gut
Lisa G.
31. Juli 2024
Gut: Sauberkeit, Check-in, Lage und Genauigkeit des Onlineauftritts
Great view and location
We loved the property and the location. The building lobby was clean and modern. The unit was clean and had an amazing ocean front view. It was exactly what we expected from the listing photos and description. There were many things to do nearby- activities, restaurants, walkout to the beach, short drive to the boardwalk, etc. I would've given a perfect 5 star review but we were having problems with our unit door lock and kept getting locked out bc the lock was broken and it pretty much ruined the last 3 days of our stay. Staff didn't call us back the first night it happened, after that every time someone would come tell us they had new keys, the lock still didn't work, their master key did not even work bc the lock was broken. They would say the lock was broken, someone will come fix, but no one ever did. This was a huge inconvenience, with 3 young kids with us, having to constantly go to the bathroom during our beach days and not knowing if we were going to be locked out or not. It was just very clear that there was no communication within the staff / maintenance or urgency to fix our problem. Every single person who came to our unit told us it was the lock that was broken, not the keys, but nothing was ever done to fix it. The problem was never resolved and it wasn't a good way to spend our last days in Ocean City.
Lisa G.
Aufenthalt von 9 Nächten im Juli 2024
