2/10 – Ungenügend
Amber
13. Juli 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Would avoid staying at this establishment. Upon arrival we were notified one minute prior to check in that our original room could not be cleaned in a timely manner, so we were moved to a new room for our stay. Upon entering the new room, we notified the property manager immediately that the new room smelled horribly of dog or pet odor. A few hours into our stay, we learned that our shower drain was malfunctioning, which did not allow for us to take full showers during our stay without the fear of the shower, overflowing onto the bathroom floor.
After contacting management several times, we only received numerous promises that they were working on the situation, but nothing was ever done during our 48 hour stay to rectify the situation. The property did have the ability to move us back to our original room, which was both clean and unoccupied the following morning, but refused to do so. We spent 6 to 7 hours of our vacation trying to come to a resolution to no avail. With no staff on site, it made navigating the issues extremely difficult and disappointing. Would avoid staying at this location.
Amber
Aufenthalt von 2 Nächten im Juli 2025
