2/10 Απαίσιο
Dyani S.
25 Ιουνίου 2023
Αρνητικά: Καθαριότητα, επικοινωνία, τοποθεσία
Worst Experience
When we first pulled in we noticed a bunch of beer cans on the ground around the downstairs door. We realized that this is a shared unit with downstairs tenants and we would be upstairs. Upon first entering the home my husband noted that it smelled like the house had been smoked in and they were trying to cover it up with a cinnamon scent. We dropped our things off and left for the evening - we returned around 9:30pm and my 10 year old first walked in the door and immediately choked. The entire house smelled very strongly of marijuana. I noticed that the downstairs tenants were smoking marijuana inside and the smoke/smell was coming up into our unit through the air vents. I immediately messaged and called the property management company (Patriot Family Homes) and spoke with Cherry who said she would get with her manager and contact me back within 5 minutes. We were requesting a refund so we could go stay in a hotel because staying with 2 children in a house full of marijuana residue is not what we paid over $400 for. Cherry did not reach back out to me so I called again and she said they could offer us a $40 refund. This is absolutely unacceptable and I told her as such and I requested to speak to her manager. She then lied and said that her manager is not available and said they would reach out in the morning. They never did. Their was hair in 2 of the beds. One of the pillows had a crusty food/mold on it. We had to put pillows/towels over the vents to stifle the smell.
Dyani S.
Πραγματοποίησε 2 διανυκτερεύσεις τον Ιούνιο 2023