4/10 Poor
Eliza C.
16 Oct 2023
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
Property was great, Host really ruined the experience
The property was great and exactly what was posted. You're staying in a train in the middle of the woods, so don't expect a 5 star hotel. But if an adorable train in the woods is what you're looking for, this is exactly that. A few things I will note about the property itself is 1) the loft bed is missing a top stair and has a very low railing, so isn't safe for kids younger than a teenager, 2) the sewer/plumbing system creates a sort of strange smell in the caboose, 3) the toilet's plumbing isn't super strong, and 4) the heat is a bit hard to control precisely. None of those were a deal-breaker; the host was really what ruined the stay.
We were charged an extra $100 for additional cleaning, despite having followed all checkout instructions. We were told that there were a host of issues, most of which I knew just simply were not true, and others which were just bogus things to say. For example, there was a small red stool/chair set that we were charged for "repair" because they were left separated rather than leaving the stool tucked inside the chair. We were told the caboose took an extra 4 hours to clean beyond the typical time, which if you see the size of the space you'll know has to be an exaggeration unless we had done something totally extreme, which we certainly did not. Anyway, it was a bummer of a way to end a nice trip, and the host refused to send any pictures of proof of what they claimed, so we're just having to suck it up and pay the bogus $100 extra charge.
Eliza C.
Stayed 3 nights in Sep 2023
