2/10 Terrible
vickie y.
3 Jan 2024
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Terrible experience. Serious cleanliness and general maintenance issues.
I exchanged emails with the owners after we returned and forwarded them all the pictures. From their point of view, “Only issue was cleaning”. They said if we had notified them, they would have sent the cleaning crew back. That’s ridiculous and completely unreasonable to ask guests who are paying $560/night to baby sit their cleaner when the house needs a deep cleaning. As you’ll see in the details below, there is a very long list of things that needed to be addressed – it wasn’t just a few things that could be knocked out in a couple of hours. Guess they expected us to let the handy man, exterminator and plumber in too.
Very strong dusty smell. There was No air intake filter on main level and the air return metal vent was filthy. Air filter on second floor and metal return vent was filthy.
We bought & installed new filters in both and cleaned metal vents.
Kitchen issues: Dirty Food prep Utensils & Drawers, Oven, Inside trash can lids. Water Filter on Frig had not expired. Hot Water from faucet - could not get a full stream of hot water. No hand soap. Only 1 Dishtowel for a 5 night stay
Den issues: Window ledges behind couch were covered with dead bugs (pictures). Killed 7-8 live stink bugs - found 10 or more dead. Lamp in den not working - No light bulb. Blinds were filthy everywhere but really bad in the den. Fireplace - ash from prior guests not cleaned out. Patio door lock broken - stick was the only method to secure it.
We stayed over Christmas. ZERO decorations.
vickie y.
Stayed 5 nights in Dec 2023
