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Residence - Palais Hörtenberg

Aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige

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Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Spa
  • Pet-friendly
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
Via Museo, Bolzano, BZ, 39100
  • Museo Archeologico dell'Alto Adige
    ‪2 min walk‬
  • Piazza Walther
    ‪6 min walk‬
  • Bolzano Christmas Market
    ‪6 min walk‬

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View all photos for Superior Studio Suite

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Superior Studio Suite

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premium Apartment

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Premium Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Studio

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Superior Studio

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Elite Apartment

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Elite Apartment

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Condo

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Family Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

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Deluxe Condo

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Exclusive Apartment

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Exclusive Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio

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Studio

  • 291 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Loft

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Elite Loft

  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Bolzano

Located in Bolzano, Residence - Palais Hörtenberg is in the city centre. Piazza Walther and Castel Firmiano are notable landmarks, and the area's natural beauty can be seen at Isarco Valley and Dolomites. Museo Archeologico dell'Alto Adige and Bolzano Christmas Market are two other places to visit that come recommended.

What's nearby

  • Museo Archeologico dell'Alto Adige - 2 min walk - 0.2 km
  • Piazza Walther - 6 min walk - 0.6 km
  • Bolzano Christmas Market - 6 min walk - 0.6 km
  • Cathedral of Bolzano - 6 min walk - 0.6 km
  • Renon Cable Car - 14 min walk - 1.2 km

Getting around

  • Bolzano/Bozen Station - 10 min walk

Restaurants

  • ‪Ristorante Pizzeria Casa al Torchio - ‬2 min walk
  • ‪Hopfen & Co - ‬3 min walk
  • ‪Forsterbrau Central Bolzano - ‬3 min walk
  • ‪Ristorante Fujiya - ‬3 min walk
  • ‪Banco11 - ‬3 min walk

About this property

Residence - Palais Hörtenberg

Aparthotel with a full-service spa, steps from Museo Archeologico dell'Alto Adige
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area and a vending machine are on-site. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Private Spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Amenities

Pet-friendly
Free WiFi
Air conditioning
Laundry
Spa
Parking available

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Hotel Stadt Città Piazza Walther 21 - 39100 Bolzano]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of EUR 25 (exact amount varies) at checkout

Access methods

Front desk (limited hours)

Pets

Pets are allowed for an extra charge of EUR 24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day.
Cots (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Property Registration Number IT021008B44N7PCCP9

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Residence - Palais Hörtenberg pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 24 per pet, per day. Service animals are exempt from fees.

How much is parking at Residence - Palais Hörtenberg?

Self-parking is available for EUR 25 per day. Limited spots are available.

What time is check-in at Residence - Palais Hörtenberg?

Check-in start time: 3:00 PM; check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Residence - Palais Hörtenberg?

Checkout is at 10:00 AM.

Where is Residence - Palais Hörtenberg located?

Located in Old Town Bolzano, this spa aparthotel is within a 10-minute walk of Museo Archeologico dell'Alto Adige, Bolzano Christmas Market and Piazza Walther. Isarco Valley and Dolomites are also within 3 mi (5 km). Bolzano/Bozen Station is 10 minutes by foot and Bolzano (BZQ-Bolzano Bozen Rail Station) is 10 minutes.

Residence - Palais Hörtenberg Reviews

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 135 out of 168 reviews
Rating 8 - Good. 23 out of 168 reviews
Rating 6 - Okay. 6 out of 168 reviews
Rating 4 - Poor. 2 out of 168 reviews
Rating 2 - Terrible. 2 out of 168 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

9.2/10

Communication

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities, communication
Excellent location. Excellent and very clean accommodation.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rianne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Palais Hörtenberg was the perfect stay! The rooms were spacious and modern. Steps away from shopping and dining. Front desk staff very friendly and helpful! 10/10 stay. Would recommend!!
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities, communication
Would love to visit again
Stayed 2 nights in Aug 2024

8/10 Good

Albert

Liked: Cleanliness, room comfort, communication

Modern flat

High tech, comfortable, clean suite. That said, there was no hot water in the morning, which was a surprise given how modern the place was.
Stayed 1 night in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024

10/10 Excellent

Rae-Lynn

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff were very friendly when we arrived and provided maps of the city. The building is very modern and high tech which was very neat. Spacious rooms made the stay very comfortable. Laundry onsite was a huge bonus as we were able to take advantage of for the last leg of our trip
Stayed 3 nights in Jun 2024

6/10 Okay

Paul

Disliked: Amenities
This smart hotel is stupid if technology fails as it did for us you are inconvenienced they have a chronic electronic key swab issue best to ask for a regular key if staying here if you do t want to be locked out
Stayed 2 nights in Jun 2024

10/10 Excellent

Keith

Liked: Cleanliness, room comfort, communication

Modern, clean-Possibly the Best Place We’ve Stayed

This place is near the heart of Bolzano. Modern, clean, bright and well appointed. My wife and I stayed here and greatly enjoyed our time. Close to restaurants and attractions. Staff were helpful. Room is large and functional. Extremely modern controls. Our room had stunning view of the mountains. There’s also a fantastic gym with new equipment. We definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Francine

Liked: Cleanliness, amenities, property conditions & facilities, communication
I would definitely stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Luigi

Liked: Cleanliness, amenities, property conditions & facilities, communication
Stayed 1 night in Jan 2024

8/10 Good

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The location was excellent with great parking! Only issue we had was check in. We arrived late and the service numbers provided did not work. Expedia representative was also not able to get hold of anyone. However we were able to get into the apartment and speak to the receptionist the next day. Overall was a great location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Marina P

Liked: Cleanliness, amenities, property conditions & facilities, communication
Like the smart electrical and lights. Balcony was lovely. Front desk were very friendly and helpful
Stayed 1 night in Sep 2023

10/10 Excellent

MICHAEL

Liked: Cleanliness, room comfort, communication

Nice place

Only complaint is there should be larger trash cans
Stayed 2 nights in May 2023

8/10 Good

Simone

Liked: Cleanliness, room comfort

Migliorare info sul parcheggio della struttura

Tutto ok... tranne l'informazione relativa al pagamwnto del parcheggio, poi risolta
Stayed 3 nights in Feb 2025

8/10 Good

Inci

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Marina

Liked: Cleanliness, room comfort, communication

Excelente hospedagem

Local excelente em tudo
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication

Great stay in Bolzano

We stayed here for 2 nights to visit the Dolomites. The accommodation is well located in the centre of Bolzano on a street with lots of shops and restaurants. It was around 10min walk from the main train station which we did easily with our luggage. We had 2 different room types for 5 adults, one with a lovely big balcony and the other was big enough for 3 adults. The rooms themselves were modern, large and clean. There was enough space in both rooms for all of our luggage and for us to congregate (have a wine and snacks) all together. The bathrooms were also really spacious and clean. Tho r surrounding area was full of shops, restaurants and there was a supermarket one or two shops down from the hotel. Would highly recommend for anyone looking for a central base in Bolzano.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rondelle

Liked: Cleanliness, room comfort, communication

Highly recommended

This was a great place to stay, loved it and hope to come back. Thank you Natasha, you were welcoming and so helpful and made our stay an excellent experience. Great location, close to everything, 10 minute walk from the train station. Clean and comfortable, spa for couples was lovely.
Stayed 2 nights in Nov 2024

10/10 Excellent

Fabio

Liked: Cleanliness, room comfort, communication

All good

Tutto perfetto, posizione strategica.
Stayed 1 night in Aug 2024

8/10 Good

Jetzy

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente instalaciones y ubicación
Stayed 3 nights in Oct 2024

8/10 Good

Simona

Liked: Cleanliness, amenities, property conditions & facilities, communication
Soggiorno top!
Stayed 1 night in Oct 2024

6/10 Okay

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Our room was gorgeous and well appointed. I like that cleaning services and breakfast are optional and paid for separately. However, customer service was terrible. The address for parking sent us 37 minutes away. We had to walk, ask people in the street and google several options to find the garage. The number for customer service was incorrect. Emails were not answered. The room was too warm when we arrived. We were unable to get the a/c to work. We had to keep the windows open to reduce the temperature but outside noise and light kept us up all night. When I called customer service the following day, the representative said something snarky about “you Americans”.
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a fantastic hotel in Bolzano. A perfect spot for the exploration of the Dolomites. Highly recommend.
Stayed 3 nights in Oct 2024

10/10 Excellent

jacky

Liked: Cleanliness, amenities, property conditions & facilities, communication
Superbe hotel à l'entrée des rues piétonnes
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, room comfort, communication
Everything is good, except that the front desk closes at 5:30pm, is that too early? The location is perfect, but the entrance is difficult to find. Inside the room is the world of modern young people who can easily work out how to use the facilities.
Stayed 1 night in Oct 2024