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Hotel Riviera Caribe Maya

Aparthotel with a 24-hour front desk, steps from Quinta Avenida

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Room
Reception
Reception
Room
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry
The current price is CA $54
CA $72 total
includes taxes & fees
May 31 - Jun 1

Explore the area

Map
Av. 10 / Calle 30, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪2 min drive‬

Choose your unit

View all photos for Master Suite

Balcony

Master Suite

  • City view
  • 495 sq ft
  • Studio
  • Sleeps 2

View all photos for Suite

Room

Suite

  • 861 sq ft
  • Studio
  • Sleeps 4

View all photos for Standard Plus Deluxe

Garden

Standard Plus Deluxe

  • 388 sq ft
  • Studio
  • Sleeps 4

View all photos for Standard (Plus)

View from room

Standard (Plus)

  • 452 sq ft
  • Studio
  • Sleeps 2

View all photos for Suite, Balcony

Room

Suite, Balcony

  • 924 sq ft
  • Studio
  • Sleeps 4

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About the area

Playa del Carmen

Located near the beach, Hotel Riviera Caribe Maya is in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Looking to get your feet wet? Snorkelling, parasailing and windsurfing adventures can be found near the property.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 2 min drive - 2.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Kampai - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk

About this property

Hotel Riviera Caribe Maya

Aparthotel with a 24-hour front desk, steps from Quinta Avenida
This smoke-free aparthotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site. Each apartment features free WiFi, a fridge and a TV. A ceiling fan, a safe and a shower are among the other amenities that guests will find.
Hotel Riviera Caribe Maya offers 36 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a ceiling fan. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Amenities

Pool
Free WiFi
Restaurant
Air conditioning
Laundry
Outdoor space

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 250.0 per night.

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 1000.00 per stay
  • Service fee: 4 per cent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 110 to 160 per person
  • Airport shuttle fee: MXN 1600 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 1600 (one-way)
  • Rollaway bed fee: MXN 250.0 per night
  • Service fee: 4 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Riviera Caribe Maya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Riviera Caribe Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Riviera Caribe Maya?

This property doesn't offer parking.

What time is check-in at Hotel Riviera Caribe Maya?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Riviera Caribe Maya?

Checkout is at noon.

Does Hotel Riviera Caribe Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 1600 per vehicle applies.

Where is Hotel Riviera Caribe Maya located?

Located in Downtown Playa del Carmen, this aparthotel is steps away from Mario Villanueva Stadium Madrid and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 10 minutes.

Hotel Riviera Caribe Maya Reviews

Reviews

8.2

Very good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 194 out of 505 reviews
Rating 8 - Good. 186 out of 505 reviews
Rating 6 - Okay. 79 out of 505 reviews
Rating 4 - Poor. 27 out of 505 reviews
Rating 2 - Terrible. 19 out of 505 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

8.0/10

Communication

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, amenities, property conditions & facilities, communication
I stay at this hotel every time I visit Playa del Carmen. Great location and staff go above and beyond for their guests
Stayed 2 nights in Jan 2025

10/10 Excellent

Benny

Nice place, good vibes
Stayed 10 nights in Jan 2025

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location and very cool accomodations
Stayed 1 night in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, property conditions & facilities, communication
Easily located and within walking distance to the beach
Stayed 12 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely hotel, relaxing pool and perfect location!!
Stayed 2 nights in Apr 2023

10/10 Excellent

Luciano

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to everything, excellent for the price!
Stayed 4 nights in Feb 2024

8/10 Good

Hamid

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice for the price! Will probably be there next time.
Stayed 6 nights in Feb 2023

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice and neat, but they don't have parking lot
Stayed 1 night in Jul 2024

8/10 Good

Dominick

Liked: Amenities, property conditions & facilities, communication
Jada at the front desk was very helpfull
Stayed 7 nights in Feb 2023

4/10 Poor

Marjorie

Disliked: Property conditions & facilities
The property needs some renovation to make it a bit more modern. We were given stained towels upon arrival. The area is on a very busy street with traffic sounds all night. I appreciate the fact that the hotel is near shopping and many dining options.
Stayed 5 nights in Mar 2024

8/10 Good

MICHAEL DE

Liked: Cleanliness
It had a bed and air conditioning which was all I needed. Only one block off the main shopping and eating area. About what you would expect for 40 bucks a night in downtown Playa.
Stayed 8 nights in Jun 2023

10/10 Excellent

Juan

Liked: Cleanliness, property conditions & facilities, communication
My husband uses a cane to walk, the Elevators were not working the 6 days we were in hotel. Other than that the Ladies at the Front office were very hospitable, friendly & very nice. Maria is an awesome singer. We loved her voice when she sang at the restaurant next door! I highly recommend this Hotel!
Stayed 6 nights in Mar 2024

2/10 Terrible

Hugo Cesar

Disliked: Property conditions & facilities
They make you pay a 20$ government tax when you check in and also fined me 2000 pesos. A little over 100$ for smoking on balcony
Stayed 7 nights in Mar 2024

2/10 Terrible

Iyce

Disliked: Cleanliness, room comfort

LOUD!

The restaurant downstairs pumps music till the early hours, you can hear people in the streets. Aesthetically it’s nice but not worth the headache you’ll end up with
Stayed 1 night in May 2023

10/10 Excellent

Michele

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!
Stayed 7 nights in Feb 2023

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

2/10 Terrible

Anargyros

They find ways to grab your money
Stayed 7 nights in Feb 2023

2/10 Terrible

Alfredo

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
Bad service, all the employees say talk to the manager the manager but they’re never there. Broken elevator, yet no signs of fixing it. We were there over a week and no-one worked on it. Cleaning workers walked into our room when there was a do not disturb sign. Towels are a big issue. The towels they give you are stained, but when they exchange them they say you caused the stains and want to charge you. I wouldn’t recommend staying here.
Stayed 8 nights in Mar 2024

4/10 Poor

marta

Disliked: Amenities, property conditions & facilities, communication
Terrible experience. Beds are hard, not comfortable at all. Stained towels inside the room and the ones for the pool, stained bed sheets. They want to charge you for everything. Our room was on the fourth floor and the elevator was not in service. They told us that they were fixing it, but that never happened. We never saw anybody working on the elevator, and we stayed there for 8 nights. Very bad water pressure. I would not recommend anybody to stay in this hotel.
Stayed 8 nights in Mar 2024

6/10 Okay

Gary

Liked: Property conditions & facilities
According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

2/10 Terrible

Maria Camila Escobar

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

2/10 Terrible

Rosario

Disliked: Cleanliness, room comfort, communication

Incómodo

La cama esta muy incómoda, eran 2 colchones individuales juntos y los resortes ya se sentían las almohadas incómodas, en general desagradable no había jabón, agua de cortesía, la tele pequeña no se le da mantenimiento a la habitación, el desayuno que incluía tardó 40min en que nos sirvieran
Stayed 1 night in Feb 2025

10/10 Excellent

edgar noe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Cerca de la playa , tiendas de conveniencia a pocos pasos , excelente servicio en general
Stayed 5 nights in Feb 2025

6/10 Okay

Ingrid Lejtik de

Bien
Stayed 4 nights in Jan 2025

8/10 Good

Wendy susana

Liked: Communication

Huelen mucho a humedad habitacion y las puertas vi

Hotel tranquilo solo deben mejorar baños y puertas q no cierran bien huele mucho a humedad escusados q no bajan bien
Stayed 5 nights in Jan 2025