My wife experienced a glitch with the VRBO reservation app. At first the site said this property was not available. So she went on to the next property and booked it. Unbeknownst to her, the system booked this property as well. As emails from each property owner came into her email, she did not decipher she was receiving emails for two different properties.
When we came back from our trip I realized, based on my credit card statement, that we were double-charged (two properties for the same trip).
After many back-and-forths with VRBO she realized she did not have a winnable argument, even though she swears the system originally said this property was unavailable.
My wife decided to contact this property owner and presented her case. She did not think she would get anywhere, especially since the property owner did nothing wrong. They thought their property was booked properly for the weekend, through VRBO.
This is where this story gets interesting, especially for those who believe in the karma gods.
The owner of the property and my wife spoke on the phone. The owner, after hearing the story, decided to refund us for the reservation in full (minus the VRBO charge).
I'm giving this review a 5-Star rating, even though we did not stay there. The rating is based on the fact that the owner, through no fault of their own, decided to right a wrong when they really didn't have to.
I hope any future renters take this story into consideration as they plan a trip to Horseshoe Bay. I/we will certainly be booking at this property the next time we return.