4/10 Poor
Jessica H.
27 Apr, 2025
AC went out, hosts stopped responding
Our trip was going great, and we were really enjoying the place until a very light rainstorm somehow knocked out the power. The host responded in about 30 minutes and power was back on soon BUT the AC STOPPED WORKING the rest of our stay. When we messaged the hosts about the AC being out, they stopped replying to us!!! We were with our 2 kids under two years old, so this was a very frustrating situation and we were hot the rest of our stay. Nothing was done by the hosts to make this situation right, and they were very rude when I asked them to apologize for leaving us in the dust with no AC. I would not risk staying at a place where the AC isn’t functioning properly, especially with the location being in such a hot climate. The property is in a great location though. Maybe try another unit in this complex with different hosts. Very very very disappointed with how rude the hosts were, especially when their reviews were so high. Also, the freezer would randomly stop working and we’d have to reset the freezer by messing with the breaker. We couldn’t keep anything in there and we were stressed about our groceries when we were away exploring Galveston. Seriously guys, it’s not worth staying at a place where the hosts don’t seem to care about the units problems or the guests staying there.
Jessica H.
Stayed 3 nights in Apr 2025