2/10 Terrible
Hayley D.
16 May 2024
Liked: Cleanliness, check-in
Disliked: Communication, location
Disappointed
Had a 3 night break here for a celebration for My Daughter.
On arrival the outside areas had litter and bins along the road, part of living in London maybe. Check in procedure was excellent and easy. The Apartment on the whole was ok only a few niggles, Bedding not ironed, toilet seat not the best! We could not get WIFI to work but could get 4g just about. Patio doors from far bedroom were stiff and didn't open so we left them alone. We came to use the cooker and it blew the electrics to the whole apartment three times. We could not find a welcome / instruction book in the apartment so phoned up VRBO as host did not answer. VRBO got a 3 way call with the host on and we explained the problem. He explained he could not get anyone out that night to which we did understand. He agreed to pay for a takeaway. On the Friday and Saturday there was no communication back from Host and no contact at all. We had planned a celebratory meal on Friday at a restaurant so that was fine. Saturday again no cooker so another take away had to be ordered.
It was disappointing not to have some form of communication back from the host.
When we got back I sent in to VRBO the receipts as it was hard to upload them for the takeaways. VRBO assisted. Then we got told there was nothing wrong with the cooker and I had been dishonest! WOW I do hope an engineer has been to check the cooker as people live either side and above and this could be a H&S issue if not checked.
Hayley D.
Stayed 3 nights in May 2024
