Close to the beach, Vista Formosa I

Thank you so much for your glowing review! We are thrilled to hear that you had an excellent holiday at our property. It's great to know you found our location ideal and appreciated the cleanliness and facilities of the apartment. We also appreciate your positive feedback about our staff, especially Beatrice, and how easy you found our online system to use. Your recommendation means a lot to us at An Island Apart. We look forward to welcoming you and your family back for another stay in the future!

Thank you for taking the time to share your feedback. It's great to hear that you appreciated the view and location of our property. We're really sorry to hear about the issues you experienced with the check-in process and communication. We understand how frustrating that must have been, especially after a long flight. We'll definitely take your feedback on board to improve our check-in process and the way we communicate with our guests. We'll also make sure to address the issue with the keys to prevent similar situations in the future. We're sorry for any inconvenience you felt and we'll do our best to ensure this won't happen again. Thank you again for your feedback. We hope to have another opportunity to serve you better. Best regards An Island Apart Team

Thank you for your feedback. I’m truly sorry to hear about the difficulties you faced during check-in and the key issue. We appreciate your comments as they help us improve, and we apologize for any inconvenience caused. Our goal is to provide a smooth, enjoyable stay for all guests, and it's clear we fell short this time. Rest assured, we’ll address the concerns you mentioned promptly. On a positive note, I’m glad you found the accommodations satisfactory and enjoyed the beauty of Madeira. We hope to welcome you back for a better experience in the future. Best regards An Island Apart Team

Thank you for taking the time to share your experience. I'm sincerely sorry to hear about the inconveniences you faced during your stay. Your feedback is essential to us and we appreciate the detailed points you've provided. We understand how important clear and prompt communication is for a seamless stay, and I apologize if you felt this was lacking. We assure you that we take all feedback seriously and will address this issue to improve our services in the future. Regarding the maintenance issue, we understand how disrupting that experience can be and apologize for any inconvenience. Although some factors are beyond our control. As for the other inconveniences we will make sure to address these points to improve our guest's experiences. Please note that you have asked us to check out earlier and receive a refund for unspent nights even after the modification/cancelation period, which we have denied, we hope that this was not a retaliation on our response to this particular request. We're truly sorry your stay didn't meet your expectations. We aspire to provide a relaxing and comfortable experience for our guests, and it's disheartening to learn we fell short this time. We hope you will give us another chance in the future to provide a better experience. Thank you again for your feedback.

Hello Christian your positive feedback is greatly appreciated, and we're pleased that you had a comfortable stay with us. You're invited to return at any time, and we eagerly await your next visit.