Verified review
2/10 Terrible
Miguel H.
5 Oct, 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
This was by far our worst rental experience. The house was dirty on arrival — dusty floors, filthy bathrooms — and the caretaker offered to clean it privately for an extra fee. The Wi-Fi didn’t work because the host hadn’t paid the provider, and it was cut off again before checkout with no response from the host.We booked for 11 people but only received 8 towels. The cleaner offered more towels and laundry access only for extra cash, which we reported, but the host never gave us access. The water pressure was awful, toilets clogged often, and the refrigerator was rusted and barely cooling.The property also has major leaks — both floors flooded during rain. The host claimed not to know, which is hard to believe. Communication was terrible: late check-in instructions, ignored calls and messages, and VRBO had to step in.This house is poorly maintained, misrepresented, and unsafe for guests.The only positive: the residential complex itself is beautiful, private, and secure with a lovely beach. We highly recommend the complex — just stay in any other house but this one.
Stayed 5 nights in Sep 2025