2 Acre Mansion in Broadmoor---5 Star Luxury and Relaxation

Wade, Thanks for the great review. Looking forward to hosting you next year.

Thank you for staying with us, William! We are so glad you enjoyed your stay. Thanks for being such fabulous guests. Enjoy the rest of your summer. :)

Delilah, We are so happy for you and loved having your family in our home. The pictures of your wedding look beautiful! We’d love to have you back, anytime. Congratulations again!

What a shame. This man really can not afford to stay in the homes he wants to rent. He asked for a refund and negotiated intensely before he arrived. I gave him a discount and reduced the pet fee because I am an accommodating person. He became demanding before he even arrived, demanding an early check in and having items delivered to the home before his arrival. He over exaggerated the few things he found and had the nerve to ask for an additional $1500 discount in the end. He and his wife admittedly reprogramed all my working thermostats on day one and messed them all up. I immediately sent someone over with portable coolers but once they were reprogrammed, they worked perfectly. The signs in the yard of pest control were all dated and all pest control was done weeks before he arrived and the signs clearly stated to keep pets off lawn for 24 hours. I use an organic product and my lawn is one of the safest lawns around. Yes, I didn't have any wash rags, because we have beautiful towels from Istanbul with oversized towels, a more standard sized towel, and hand towels. The three piece European set is a bit different than a standard American set, but I did tell him where some standard wash cloths were that he could use, but those were just not on display in the master. The property next door was being drywalled and yes there were construction workers next door. There is a comprehensive book that has all details in it both printed in the kitchen and available online. He also admitted that he didn't know how to access his emails with the instructions. Yes, there were some lights out above the kitchen stove and the second faucet in the prep sink was a bit lose. It is an easy fix and could have been fixed at any time had he mentioned it as our property manager could have come back, but he asked that she not. The ice maker works. The grill is cleaned every week. No clue what you are talking about. He is a liar and was looking for ways to get a discount. He stayed in my luxury home the entire time, not even mentioning most of these things to me until the last day and then in the end demanded a $1500 refund in addition the discounts or he would leave a bad review. He was just an angry man with a strategy to get a discount. If you can't afford it, don't book it. Don't bully people with your nasty exaggerated lies.

Melissa, I really wish you had read our full description of the property before you booked it. Our description clearly states that our estate requires daily onsite management. A home like ours does not maintin itself and it takes a lot of time, expense, and attention. I know everyone is tired of this excuse, but due to COVID, it took much longer than anticipated to get the part to repair the freezer and a new freezer was a 18 month back order so we did the best we could to give you access to an old freezer that does work in a restricted part of the property. The hot tub works perfectly. The problem is that is has too many options. Someone tampored with the controls during your stay and created a custom program that restricted the heat. Had you said anything to us during your stay, we would have fixed it immediatly. All of the remotes were and still are in all of the rooms near the TVs. Not sure what you are referring to. Again, had you asked, we would have definatley shown you wehre they are. We don't provide toiletries with the exception of toilet paper that is in all the bathrooms. Most people prefer their own toiletries and we are not a hotel. We do have a new puppy and have had some trouble with this and I am truly sorry for the dog poop. Our puppy has just graduated from a trainig program and we are optimistic that she will not be sneaking into the theatre room anymore! LOL. Melissa, we are so sorry that you didn't enjoy the home. Communication goes a long way and only wish you had communicated with us during any of the times that me or my staff were on property maintaining the property. I have no idea of what strange man or woman were there during breakfast time and I agree that would be inapproprate. I can only guess you are meaning my housekeeper who was there watering plants and throwing out trasth? Again, really woudl have appreciated communication. We hope you enjoy your next adventure and your next property. There are several in Colorado Springs. Best of luck to you and your new business.

You and your friends were a delight to have in the home. Happy birthday! I hope you will always remember celebrating it in our home.