Industrial guest house

I usually tend to ignore retaliation, however the experience with June was beyond unpleasant . Laundry room, which is located in the garage, and needs to be accessed by a code, was made available within 24 hours. Within the first hour of her check in, June sent a message saying she needed to use the machines. I told her we would be programming the same code she had for the front door and freeing up the area (because we use those machines to wash linens from the other units as well) . When I apologize I mentioned that is unusual a guest request to use the machines upon arrival, She went off and was extremely impolite, saying she doesn’t have to explain anything. The washer and dryer area have all cleaning supplies any guest will need. As courtesy, because of the stairs and the difficulty the guest had to use them, I asked one of our cleaners to bring some items to them and leave by the back porch. I always keep extra appliances in case of an emergency, it looks like the guest was unhappy with me providing a brand new iron within minutes of her request. June never paid for a fee for a cat she brought with and never mentioned to me. There were cat hair in every corner of the house. On the couch and on the beds. Filthy smell in the master bedroom where the litter box was placed. Actually I was the person in the unit downstairs and called her at 1am because of how inconsiderate and loud they were, dragging things around that late when the rules clearly says about quiet hours. Just a very unpleasant experience that I hope would not repeat again.