2/10 Terrible
Stephen M.
7 November 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Ocean Reef is a terrible property manager
Rented for a week Oct-Nov 2023 and found the house, and our experience with Ocean Reef, unacceptable. Arrived Sun night to a water leak in master bath. Ocean Reef clearly knew about because the water was turned off at the sink. A plumber made two extended trips the next day and made the repairs, but not until my hair dryer and toiletries bag were soaked and we had used almost every towel to mop up the floor. Discovered dishwasher not working on second night and after three trips by three separate maintenance workers, they were unable to repair it. Finally it was replaced late afternoon Thu. We discovered the second night that we had no exhaust fan for the gas cook-top so had NO COOK-TOP the entire trip. Clearly Ocean Reef knew that the dishwasher and the cook-top were inoperable before we arrived and made no attempt to tell us. Over the week we had five different maintenance workers in the house. The intrusion into our reading, naps and time to relax was significant. Honestly, it felt disrespectful that we received little to no prior notice when maintenance workers were arriving, and after multiple calls per day trying to make this right only ONCE did someone from Ocean Reef return our call. We had to call them back every single time and had to describe the situation to four different staff people or managers. It was infuriating. Turns out the house was on the market, which explains a lot. They offered us a pittance off our rate. Cannot recommend Ocean Reef.
Stephen M.
Stayed 8 nights in Oct 2023
