Verified review
2/10 Terrible
Nick S.
27 Jan, 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Far below our expectations
This property was far below our expectations leaving us disappointed. Below is a summary of our experience 1. I was contacted two days before our stay notifying me that the air conditioning was not working upstairs. The alternative apartment was far below the standard of what we had booked and no discount was offered to move apartments 2. I was assured that portable air conditioners would be provided upstairs, these were in fact fans and completely ineffective 3. We were contacted at 1pm on our day of arrival stating the apartment now wouldn't be ready until 4pm due to staff shortages with the cleaners. We had our suitcases and bikes with us and needed to offload them. We went to the apartment at 4pm and weren't let in by the cleaners for over an hour, leaving us standing on the street in the baking sun for over an hour. The cleaners were then still in the apartment until 530pm.4. Once inside the apartment we found the upstairs level to be unbearable with the temperature well over 50 degrees Celsius forcing us to sleep on couches in the loungeroom for the first 2 nights.5. The air con technician was in the apartment for over 4 hours on Wednesday and again on Friday, interrupting our stay 6. The cleanliness and overall state of the apartment was of a poor standard and not what we would expect for a premium apartment 7. The call centre staff were unhelpful and difficult to deal with
Stayed 6 nights in Jan 2025