2/10 Terrible
Caitlin M.
29 July 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
The worst house rental experience of my life
Dirty, smelly, cluttered, decrepit. Loud (bad) live music basically in your backyard until after 10. Upon arriving we found the house in a dirty condition and saw a roach under the sink. We immediately called Vacasa who said a local contact would come out to the property to spray and to inspect for cleanliness. A exterminator did come, two and a half days later, without any notice. The call center people were nice but we never got a text or call or visit from anyone from the local office at Vacasa after calling almost daily. A VRBO manager was supposed to call back about the terrible communications with Vacasa and never did. Like a previous guest, we spent a lot of time and money cleaning the house and buying air fresheners to make this somewhat bearable. We left a day early. Now, even at home all our clothes smell like wet dog and musty house. This rental is wholly inappropriate for families unless its just big dogs and teenage boys who don't care about cleanliness. The owner needs to either convert this rental to low-cost staff housing (which OBX desperately needs) or put a dumpster in the driveway and throw away 80% of the house, including the dirty, stained carpet with cigarette burns. All the puzzles and games are missing pieces. A dog bone was in the crayon bucket. The furniture and fixtures are ancient. The only plus is the water was hot and that our family will be able to tell stories about this dump for years. Also - the internet was too slow to work, need a hotspot.
Caitlin M.
Stayed 6 nights in Jul 2023
