N&J - FEI HOME - PORT - MODERN

Dear Jane, Thank you for your feedback. We are delighted that you found the apartment fantastic, very clean, well equipped and ideally located. We are sorry that you experienced difficulties regarding the payment process and registration. Regarding the keys, collection and return at our central reception are part of our standard arrival procedure, and the practical information regarding key collection is communicated to guests before their stay. This organization allows us to offer flexible key collection from 10 AM until midnight, without requiring a fixed appointment at the apartment. We understand that travelling with luggage can make this procedure less convenient. However, any taxi costs mentioned are related to the transportation method chosen and are not additional fees charged by Nestor&Jeeves. Despite these organizational points, we are very pleased that you particularly enjoyed the apartment itself, its cleanliness, equipment and excellent location. Claude - Nestor&Jeeves Team

Dear Michael, Thank you for your detailed feedback. We are pleased that you appreciated the apartment’s location, the size of the bedrooms and the well-equipped kitchen. Regarding the bathrooms, the configuration of the apartment, including the fact that there is one toilet, is indicated in the listing description. We nevertheless regret that the information you understood prior to booking created different expectations. We are also sorry about the disturbance caused by renovation work in the apartment above. Work carried out in another privately owned apartment is outside our direct control, and when we are not informed of it in advance, we unfortunately cannot notify our guests beforehand. Regarding the keys, collection and return at our central reception are part of our standard procedure, with all practical information communicated before arrival. This allows us to offer flexible key collection without requiring a fixed appointment at the apartment. For consumables, a starter supply is provided upon arrival rather than a full supply for the entire stay. We are pleased that our maintenance team was able to intervene regarding the maintenance issues you reported. Thank you again for your feedback. Claude - Nestor&Jeeves Team

Cher Jean, Un grand merci pour cet excellent avis ! Nous sommes ravis que vous ayez apprécié le professionnalisme de notre équipe, la propreté et l’emplacement de l’appartement, ainsi que sa facilité d’accès depuis l’aéroport et sa proximité avec les commerces et les transports. Nous serons très heureux de vous accompagner à nouveau lors d’un prochain séjour à Nice ! Claude - Nestor&Jeeves Team