6/10 Okay
Evelyn D.
7 Apr, 2025
unfortunate
Overall the location is great. The unfortunate aspect of the area not being supportive of VRBO led to us having to deal with trying to contact our host and VRBO as we were locked out of our room. The main check in area let me know my reservation was only for 2 days not 5. I attempted to show them my reservation which clearly stated 5 days. They told me it way my problem and has nothing to do with them. My daughter was unable to get into our room for over an hour and a half while I was trying to get the situation rectified. I was told I could get emergency access to the room to get all of our belongings out and then I could book a stay with the resort for the remainder of our time. This was a very frustrating and unfortunate situation. Panorama central check in finally was able to get a hold of VRBO to give us keys and access to our room. The emergency contact I was given for our stay with VRBO was rude and told me we were interfering with their cruise. I explained to them that I too was on holiday and this was their error. I was told I would be compensated but have not received anything. A very unpleasant experience.
Evelyn D.
Stayed 5 nights in Apr 2025