Extremely disappointing and concerning experience. My daughter and I arrived to find the property unsecured—the front door, back door, and side gate were all open. After contacting management, I was informed that the cleaning crew had last accessed the property two days earlier. That means the property had been left unsecured for approximately 48 hours before our arrival. There was no way to know who may have entered the property during that time or whether someone could still have been inside. The backyard was equally unacceptable, covered with dog feces, broken glass, and cigarette butts. My 11-year-old daughter immediately said she didn't feel safe staying there, and I agreed. Despite multiple attempts to speak with someone by phone, I never received a call back. We left within 90 minutes, booked more expensive accommodations elsewhere, and were denied a refund. The only solution Soleil/VRBO offered was to send someone to clean the backyard, completely overlooking the serious security issues. Safety and cleanliness should be the bare minimum. Unfortunately, neither was provided.