Verified review
6/10 Okay
Phillip L.
2 Mar, 2025
Liked: Location, listing accuracy
Disliked: Check-in, communication
Poor Security - Poor Initial Welcome
While at Discovery Bay #1902, I was given 2 keys. A few weeks into my stay, our security guard brought me a 3rd key (marked with my room #) that was found on the floor of the elevator. This key would have allowed anyone to enter our rental apartment. I phoned the property manager who said he'd "get right on it and phone me back". Weeks have past and I'm now returning home without ever hearing back from the manager. The second problem was when we arrived. We had been told that we could enter once we flew into Honolulu late at night. However, once we arrived the rental was not ready. Hence, we were forced to stay overnight in a hotel. The next day, we couldn't get in contact with the man who was supposed to let us in. I finally had to have the security guard let us into our rental. Much later that day, the keys were delivered to us with a lame excuse for why our greeter had missed us and not opened the apartment for us as was originally stated in our emails. Finally, a towel rack in the bathroom was loose, so I asked for it to be repaired. A handyman came and did half of the required repair, and said he'd return the next day. Three weeks pasted and I'm now leaving the apartment without the bathroom repair being finished. Welcome to Hawaii.
Stayed 60 nights in Jan 2025