2/10 Terrible
Dave U.
11 April 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Horrific Experience!
1. I booked property in Jan24 for the first week in Apr24 for a planned fishing trip
2. I was called by the property host on 8 Feb that he was having difficulty with the 3rd Party App for payment. I told him I was charged the $112 booking fee and that the remainder showed as pending on my Visa. I remained on the line with him for 30 mins. I also informed him it still showed as booked online. He said he manually ensure I was booked and that he would get back to me afterwards if there were any issues.
3. I did not hear anything from him until I contacted him via messenger asking if I could add a day on the end. He responded that he had rented it to someone else and tried to contact me. As for facts, (a) VRBO still showed me booked (b) I had no record of him calling me except for the initial 8 Feb call (c) there was no message from him on the booking correspondence. (d) I am out $112 booking fee.
4. Attempted to call him 5 times...VM
5. Called VRBO and they were able to get ahold of him. They told me I was out because I hadn't paid the full amount (although I paid the booking fee and it shows still as booked for me.
5. I was forced to last minute find another place for twice as much.
6. The host later called and offered his house which is unacceptable...no contract, no parent relationship...fool me once!!!! The host has 3P APP issues for booking and payment plus difficulties with commitments to customers who he said were locked in...STAY AWAY!
Dave U.
Stayed 4 nights in Mar 2024