Elegant Mountain Townhome in Banner Elk

As of July 8th 2026 we have had an entire new Heating and Air Conditioning System installed. As soon as this guest reached out and said the air-conditioning wasn’t working properly, I sent a technician over. I would like to point out that over the course of their three day stay the high temperature in Banner Elk was 74°. I can provide a screenshot from 2:09 PM where we are exchanging texts and I told her that it is 53° outside, and I recommended opening the windows. She agreed to open the windows. The technician did say the system was frozen, and I had someone go to Lowe’s and buy 2 box fans and deliver them to try to help the situation. The brand new portable air-conditioning unit is there in case of emergencies and there is a tube leading out to the window. I just assumed they would know to open the window to let the warmer air out. When she told me it was blowing warmer air only, I realized they probably did not have the window open. I did tell them to open the window and then it started cooling immediately. In regards to there not being enough art on the walls, dirt in the garage, or dirty railings outside- I have never heard of these complaints before, so I will look into them. I am sorry they weren’t completely pleased with their stay; however, as a host, I felt like I did everything in my power once I knew there was a problem. A two star rating is harsh, and I believe this is simply because the air conditioning couldn’t be fixed immediately. Luckily it wasn’t hot outside to begin with, and we have remedied the situation by replacing the entire system.