2/10 Terrible
Mary Y.
21 May 2024
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Nightmare VRBO Stay: Moldy Pool, DIY Disasters, and Zero Communication
Our recent VRBO stay was a nightmare. The backyard resembled a post-storm wreckage, with a pool neglected for weeks. GREEN MOLD was visible on the pool floor. It was evident that no salt had been added to the salt system, therefore the pool salt water system had shut itself off and was not even making chlorine rendering the pool not only unsightly but also a health hazard. Attempts to contact the property manager failed, and when they finally sent someone, it was AT DAWN. When the water was tested it confirmed that there was absolutely no chlorine in the pool and the PH was way off. He dumped some chemicals in and told us to “give it 20 minutes”. When the water was retested, the chemistry was then way off in the other direction. When I asked him to retest the water before he left, he told me he was OUT OF STRIPS!!! As my daughter is a severe asthmatic with a mold trigger, we could not risk her health with such a haphazard approach.
DIY disasters littered the property: gutters torn off, rusty water heaters strewn about. There was a general feeling of unkept to the property from the sagging, tired cushions to the holes and haphazard repairs to the sheetrock. WE THOUGHT WE WERE BOOKING A NICE PLACE!
Communication was non-existent; our pleas for refund ignored. Despite our repeated attempts to contact them including sending pictures of everything, we were met with silence or automated responses. This LUHOS rental group failed to deliver on promises. AVOID AT ALL COST!!
Mary Y.
Stayed 4 nights in May 2024
