The location is awesome. Downtown next to Boston Common. Close to shopping, movies, restaurants, and subway. And the beds were very comfortable. However, the hot water went out on 2 of the 4 days we were there. Maintenance was very prompt, but it shouldn't have happened. It wasn't that the hot water "ran out." The hot water heater was not turned on! There are 3 keypad locked doors to enter; the main entrance off the street, the 6th floor where we stayed, and our room. On Day 2, the keypad to the 6th floor would not accept any codes. There were 6 of us, all with different codes, trying to open the door. Again, maintenance was *fairly* prompt, but we were huddled on the stair landing with no air conditioning waiting for about 30 minutes. We got to know each other! When we finally got in, the guest staying next to us (who was checking in) could not open the door to her room. It would not accept her code. Luckily, the maintenance man was still dealing with the 6th floor hallway door so he helped her. Things happen. I get it. But 3 issues in 4 days is a bit much. Seems like management may not be on top of keeping ahead of possible issues before they happen.