2/10 Terrible
Sarah F.
11 Jun, 2025
Liked: Location
Disliked: Cleanliness, check-in, communication
Prior to arriving, I received an email stating the checkin and parking information was included. I messaged that I didn’t receive the parking pass in the email. I was informed it would be in the condo when I arrived. When I opened the condo at 4pm with the code I was given there wasn’t any parking pass. I called multiple times and sent chats texts for help. Finally someone told me I needed to checkin. I was not aware of this and they acted like the check in was in the building, it wasn’t. The next call gave me address but they didn’t know the times it was open and told me to call another number they gave me. That person didn’t know at all. In frustration I drove to the Vacasa location and it was closed at 6pm when checkin was 4pm. I thought that was odd. I did see a drop off and pick up box so I called back again and the person had no clue. It took forever and I went back to the condo, where we found out we couldn’t even be there without wristbands!! So after another call I got a code to try for the lock box and drive back over. There was an envelope with my stuff.Then I return back to the condo where we took showers in a tub that didn’t drain and became a bath plus shower. I lookup and see mold on the ceiling and a dirty washcloth hanging that was dry so must have been there for sometime. Needless to say, I left the shower feeling dirtier than when I entered. I immediately texted about it and a photo. Someone never came. When I grabbed the extra sheets rolled up on the couc
Sarah F.
Stayed 2 nights in Jun 2025
