Comfy 1br w/gated patio

Thank you for your feedback. We take all guest concerns seriously and are committed to providing a clean, safe, and comfortable experience. To provide additional context, there was initial confusion regarding the reservation dates. The booking was made for a later check-in date; however, the guest arrived a day early expecting access to the property. We communicated the confirmed reservation details and worked to assist as much as possible within platform guidelines. When cleanliness concerns were raised after check-in, we responded promptly and offered to have our professional cleaning team return immediately to address any issues. This offer was declined. The home is professionally cleaned prior to each stay, and no similar concerns had been reported before or after this reservation. Items such as neighborhood activity, street noise, and surrounding environment are disclosed in the listing and are outside of host control. All appliances in the home are functional and include the necessary components for proper use. Regarding the maintenance item mentioned, it does not present a safety hazard, and the property is routinely maintained to meet safety standards. The reservation was made for a longer-term stay; however, the guest chose to depart early. Throughout the stay, we remained responsive and available to resolve concerns. We stand by the condition of the property and the service provided, and we encourage guests to reach out during their stay so we can ensure a positive experience

I apologize for the noise, the neighbor has officially has moved out. Thank you for your feed back ✨ it’s greatly appreciated so we can continue give our guest a wonderful stay

Hello, unfortunately Cindi did not read our listing correctly it seems she has made a mistake with our listing from others.. we did have a problem with the key rig that we replaced immediately after the guest brought it to my attention we made the adjustments… the neighbors upstairs was moving out. It’s unfortunate that i couldn’t help Cindi further in her stay. I appreciate all my guest feedback and i take it very seriously so i can make sure i provide my guest with the best stay. I hope you have a blessed day.