Verified review
2/10 Terrible
Susanne B.
22 Jun, 2026
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
This version is under 1,500 characters, keeps the strongest facts, and remains difficult for the host to dispute:The host was initially responsive and helpful, assisting with dinner reservations, recommending local grocery stores, and approving an early check-in due to our ferry schedule. Prior to arrival, she advised that the property had been cleaned, treated for bugs, and that there were outdoor cats on the premises, which was not a concern for our group.Unfortunately, the condition of the property upon arrival was unacceptable. There was no power in the main living area, and the home was not clean or ready for guests. We found live and dead insects throughout the house, dirt in sinks and the bathtub, food debris in the kitchen sink, garbage left in trash cans, used soap bars in the bathroom, and trash scattered around the exterior, including empty oil bottles and cat food cans. A vacuum, ladder, and other items were stored in guest living spaces. Two beds contained small bugs when the bedding was pulled back. One listed sleeping surface was a thin, stained mattress with a dead moth on it. Cat vaccines were also stored in the refrigerator.We immediately contacted the host, who offered to send someone the following day to remove the dead bugs. Given the overall condition of the property, we secured alternative accommodations within hours, notified VRBO, and departed without using the home.This experience did not match the listing's presentation or our expectations f
Stayed 4 nights in Jun 2026