The original site we were on ended up having issues with the air conditioning which would be normal for how hot it was outside (96F) but the emergency shut off wasn't working and the fan started burning which was a major fire hazard, we got moved to another site but had to wait over an hour to make sure that site was open for us to move into. The second site was fine but very dirty, we showed up while she was still cleaning so maybe we made her nervous so she left but the loft carpet was completely matted with dog hair so much that I felt like I was breathing it and it was spreading from the loft to the main area the more we moved around. Also on the second site that evening the water stopped working probably close to around 7pm and didn't come back on until the next morning. We only really got one day the enjoy the campground so I asked if it was possible to get another night and unfortunately the site was rented so they couldn't do another night but we were allowed to come back and use amenities today. Communications was good, check in was good when we arrived, the pool was fun, splash pad was closed the whole time, cleanliness was ok but not great. Overall the short time we actually got to spend there was enjoyable but other then that it was bad or just ok. I wish someone would have offered at least a partially refund for the time we lost because I believe our trip was ruined but nothing was ever mentioned as far as what they could do, I personally had to ask for more time