6/10 Okay
Wendy I.
2 Jun, 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Lovely home undermined by poor cleanliness and maintenance…
Communication with the management team was highly confusing. After making the initial payment, I received an email stating that due to recent scams, I needed to make an additional down payment. The email raised a red flag by instructing me to use a different portal, not associated with the VRBO website. I contacted VRBO to check for possible fraud, and the management team admitted they had made a mistake.
They then sent an email with the lockbox code for the key to the property. Upon arrival, the lockbox code did not work. After contacting the management team again, they admitted to providing the wrong code.
When we finally entered the home, we found it to be lovely but lacking in cleanliness. The white sofa in the living room was filthy and stained, which was embarrassing as I had planned a pleasant stay for my guest. I contacted the management team to request a cleaning before my guest's arrival, but they refused. I had to buy blankets to cover the sofa.
Additionally, the fans in the home were covered in inches of dust and dirt, the master shower head was severely rusted, and the top shower head was unusable. Many doors jammed and could not be locked, and several window blinds were broken, preventing us from enjoying the sunlight.
It was very disappointing to see such a lovely home lacking basic cleanliness and maintenance. The purpose of this review is to highlight these issues so changes can be made for the benefit of both homeowners and guests.
Wendy I.
Stayed 3 nights in May 2024
