Awakening Sun: Oceanfront, Pool, Theater, Dogs

Hello Robert, Thank you for your review. We're glad to hear that the location worked well for your group and that the pool and in house theater were a hit with the kids! We’re sorry to hear about the cleanliness and maintenance concerns you experienced. We do send a message at the start of each stay encouraging guests to let us know right away if anything needs attention, as we’re always happy to send our team out to resolve any issues. Unfortunately, we didn’t hear from you during your stay, so we weren't aware that anything was wrong. Your comments about the vacuum, cookware, and dishwasher door have been noted, and we’ll be reviewing those items with our housekeeping and maintenance teams to have addressed. We appreciate your feedback and hope you’ll consider staying with us again.

Thank you so much for your review and for choosing to gather your family with us again, We loved hearing about your trip back to the area, especially with dolphins putting on a show! We’re so glad you enjoyed your time. We’re sorry to hear about the flatware shortage and the hot tub not heating properly. Had we known during your stay, we would have gladly delivered additional flatware right away and contacted our hot tub vendor to address the temperature. We always want to correct those kinds of issues as quickly as possible. We also appreciate the feedback regarding the window seals, that’s helpful information for us to review with the owner. Thank you again for staying with us and for sharing your experience. We’d love to welcome your family back again in the future!