I’ll start by saying that I made a mistake by not reading more reviews before booking this property.I completely understand that unexpected issues can happen that are outside a homeowner’s control, such as a boiler system breaking down. However, after reading other reviews, it appears that this owner has a history of last-minute cancellations and poor communication, which makes this experience even more disappointing.When we arrived, there was no hot water, and the toilet in the main bathroom did not work. We literally had to fill buckets of water from the sink and pour them into the toilet just to flush it. That is completely unacceptable for a rental property.What made the situation even worse was the lack of communication and accountability. The owner refused to answer phone calls, communicated only through text messages, and offered no meaningful guidance or solutions.The most frustrating part is that the owner knew there was no hot water before we even arrived. A responsible and considerate host would have contacted us ahead of time, explained the situation, and given us the option of a refund so we could make other accommodations at a hotel.We were in town for important, high-level business meetings, and instead of being able to focus on those meetings, we were dealing with problems that should never have been our responsibility.I believe in treating people with respect and understanding that things sometimes go wrong. But when they do, how you communicate,