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[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services

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Pool
Pool
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Reviews

9.6 out of 10
Exceptional
7 bedrooms9 bathroomsSleeps 16

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Washing machine
  • Dryer
  • Air-conditioning

Explore the area

View in a map
Mismaloya, Jalisco
  • Place, Playa Mismaloya
    ‪14 min walk‬
  • Place, Playa Gemelas
    ‪2 min drive‬
  • Place, Vallarta Zoo
    ‪3 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪32 min drive‬

Rooms & beds

7 bedrooms (sleeps 16)

Bedroom 1

1 King Bed

Bedroom 2

1 King Bed

Bedroom 3

1 King Bed

Bedroom 4

1 King Bed

Bedroom 5

1 King Bed

Bedroom 6

1 King Bed

Bedroom 7

2 Single Beds

Living Room 1

1 King Bed

9 bathrooms

Bathroom 1

Toilet · Shower only

Bathroom 2

Toilet · Shower only

Bathroom 3

Toilet · Shower only

Bathroom 4

Toilet · Shower only

Bathroom 5

Toilet · Shower only

Bathroom 6

Toilet · Shower only

Bathroom 7

Toilet · Shower only

Bathroom 8

Toilet · Shower only

Bathroom 9

Toilet · Shower only

Spaces

Kitchen
Office
Balcony
Garden

About this property

[NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services

Summary:

Escape to Villa Tortugas, a newly listed vacation rental perched on the cliffs of Puerto Vallarta, offering breathtaking ocean views, two infinity pools, and a swim-up bar. This luxurious 7-bedroom villa invites you to enjoy whale watching from your balcony, lush tropical surroundings, and personalized concierge-style support throughout your stay. Located in Mismaloya, just 20 minutes from downtown, it’s an exceptional setting for family getaways, corporate retreats, or romantic escapes. Experience the beauty, privacy, and luxury of Villa Tortugas—book your dream stay today!



The Space:

Welcome to Villa Tortugas, a newly available vacation rental where breathtaking views and unmatched luxury meet the natural beauty of Puerto Vallarta’s coastline. This six-level architectural masterpiece is nestled on dramatic cliffs, surrounded by lush tropical gardens and overlooking the iconic Los Arcos. From the soothing sound of ocean waves to the cascading waterfalls and two heated infinity pools, every moment here promises tranquility and elegance. Located just 20 minutes from downtown Puerto Vallarta in the charming jungle beach town of Mismaloya, Villa Tortugas offers the ultimate escape for relaxation, adventure, and unforgettable memories.



November - February Season

From November to February, Villa Tortugas becomes a front-row seat to one of nature’s most awe-inspiring spectacles: whale watching season. With the villa’s stunning 180-degree ocean views, you’ll have the incredible opportunity to witness majestic whales breaching, tail-slapping, and playing in the sparkling waters—all from the comfort of your home. Many of our guests have shared that the experience of watching these gentle giants from the villa far surpasses the need to spend $300 per person on a crowded boat tour. Relax with your loved ones, enjoy the show, and create lasting memories from this one-of-a-kind vantage point.



ROOMS BREAKDOWN:

Villa Tortugas offers 7 private bedrooms, including an attached children’s room with twin beds, as well as a recreation room featuring a queen sleeper sofa, comfortably accommodating up to 18 guests. Each of the villa’s six levels has been thoughtfully designed for relaxation, privacy, and entertainment:



Level 1: Master suite with a king bed, Jacuzzi bathroom, and ocean views, plus an office featuring a king bed and balcony with ocean views.

Level 2: Entertainment and common area with a fully equipped gourmet kitchen, spacious living and dining spaces, bar, upper pool, and elevator access.

Level 3: Two king bedrooms with private balconies and stunning ocean views, each with its own ensuite bathroom, plus an interior queen bedroom with ensuite.

Level 4: King bedroom with an attached children’s room (two twin beds), and a second king bedroom. Both rooms feature private oceanfront balconies and ensuite bathrooms.

Level 5: Lower entertainment area with a poker table, 75" TV, a pull-out queen couch, and ample space for group activities or gatherings.

Level 6: Main pool deck with a swim-up palapa bar, outdoor kitchen, Jacuzzi, fish pond, and full bathroom—perfect for outdoor relaxation and hosting.



ABOUT THE AREA:

Discover the enchanting beauty of Mismaloya, the jungle beach town that served as the backdrop for the classic film The Night of the Iguana. Beyond the villa’s stunning setting, you’ll find endless adventures: explore vibrant coral reefs at Los Arcos, zipline through the jungle, or hike the Sierra Madre mountains. Nearby, enjoy world-class golf courses, the charming seaside towns of Boca de Tomatlan and Sayulita, or indulge in fresh seafood at local riverside restaurants. For a family-friendly outing, visit the Zoológico de Vallarta to interact with exotic wildlife.



STAFF AND SERVICES

At Villa Tortugas, our dedicated team is there daily to help care for the property so your stay feels effortless, comfortable, and relaxing. We can also help customize the experience based on your group’s preferences, whether you would like additional attention to shared spaces, help keeping the home refreshed throughout the day, or a more tailored level of support during your stay. Our goal is to make sure the villa is cared for exactly the way you like, so you can focus on enjoying your time together.



FOOD SERVICE:

To make your stay even more enjoyable, Villa Tortugas offers optional Food Services for your group. Our team can prepare, serve, and clean up meals, allowing you to spend more time relaxing and less time worrying about the details. Food Services are available for a flat fee of $250 per day for your entire group—not per person. This includes two meals per day (breakfast and an early dinner), along with snacks available throughout the day. A third meal may be added for an additional $150, although most groups find that two meals are ideal. Please note that the cost of food is not included. It’s an affordable and convenient way to enjoy a more relaxing, full-service experience in the comfort of the villa.



SHOPPING SERVICES

To make your stay even more effortless, our team can also assist with shopping services so you can enjoy the villa without having to worry about the errands. When Food Services are booked, your first grocery shopping trip is included, helping you arrive to a smoother, more relaxed experience. Additional grocery runs can also be arranged if needed, allowing you to settle in and fully enjoy the home while we help handle the details.



Whether you’re planning a family reunion, a corporate retreat, or simply a peaceful escape, Villa Tortugas offers the perfect combination of luxury, adventure, and timeless memories. Book your stay today and let us take care of the rest!



Staff Tipping Policy:

Tipping is strongly encouraged as our dedicated staff works hard to ensure your stay is nothing short of perfect. We recommend a gratuity of 5–15% of the accommodation fee as a gesture of appreciation. Tips can be given in cash or by credit card and are shared among all team members who help make your experience exceptional.



I can also make this read more luxury/elevated or more VRBO-optimized if you want.



Guest Access:

Whole House



The Neighborhood:

Discover the enchanting beauty of Mismaloya, the jungle beach town that served as the backdrop for the classic film The Night of the Iguana. Beyond the villa’s stunning setting, you’ll find endless adventures: explore vibrant coral reefs at Los Arcos, zipline through the jungle, or hike the Sierra Madre mountains. Nearby, enjoy world-class golf courses, the charming seaside towns of Boca de Tomatlan and Sayulita, or indulge in fresh seafood at local riverside restaurants. For a family-friendly outing, visit the Zoológico de Vallarta to interact with exotic wildlife.



Getting Around:

While Villa Tortugas offers a secluded and private paradise, it is not a walking-friendly location due to its hillside setting. We highly recommend arranging transportation for your convenience. For guests choosing to rent a car, the villa offers secure garage parking. Alternatively, we can provide professional driving services for a small fee to ensure a stress-free experience. Uber is also available in the area, with average wait times of just 5-8 minutes, making it easy to explore the vibrant attractions of Puerto Vallarta and beyond.



Other Things to Note:

Please note: Cancellation requests are subject to a merchant fee of approximately 3.5%. This fee is charged by the payment processor for handling the transaction and, unfortunately, is not refundable.



Interaction with Guests:

At Villa Tortugas, our full-time house manager is dedicated to ensuring your stay is flawless. Always just a moment away, he is available to assist with any issues, from turning on the pool to addressing any needs during your visit. While he works on the property daily to maintain everything in perfect order, he stays discreetly in the background to ensure your privacy. Our maids provide daily service to keep the house tidy and will reset your beds every 2-3 days or upon request. Additionally, our booking team is available around the clock to help coordinate anything you may need. Once your reservation is confirmed, we’ll reach out to customize your experience and ensure every detail of your stay is tailored to perfection.

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House Rules

Check in after 3:00 PM
Minimum age to rent: 25
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking allowed: in designated areas

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Puerto Vallarta

Located in South Zone, a neighbourhood in Puerto Vallarta, this villa is near theme parks and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa Gemelas. Travelling with kids? Don't miss Los Arcos and VidantaWorld. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with mountain climbing, rock climbing and horse riding.
Map
Mismaloya, Jalisco

What's nearby

  • Playa Mismaloya - 14 min walk - 1.2 km
  • Playa Gemelas - 2 min drive - 2.7 km
  • Vallarta Zoo - 3 min drive - 1.6 km
  • Garza Blanca Beach - 4 min drive - 5.8 km
  • Malecon - 16 min drive - 16.4 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 50 min drive

Restaurants

  • ‪Dao - ‬5 min drive
  • ‪Amixtli - ‬3 min drive
  • ‪La Fuente - ‬12 min walk
  • ‪El Embarcadero - ‬4 min drive
  • ‪BocaDos stk - ‬5 min drive

Frequently asked questions

Does [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services have a pool?

Yes, this property has a pool.

How much does it cost to stay at [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

As of 8 May, 2026, prices found for a 1-night stay for 2 adults at [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services on 7 Aug, 2026 start from S$1,367, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services pet-friendly?

No, pets are not allowed at this property.

How much is parking at [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

On-site parking is available at the property.

What time is check-in at [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

Check-in begins at 3:00 PM.

What time is check-out at [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services?

Checkout is at 11:00 AM.

Where is [NEW] 5-Star Oceanfront Estate | 7BR w/ 2 Infinity Pools, Jacuzzi, Full Staff, Shopping Services located?

Nestled on the beach, this South Zone villa is within a 15-minute walk of Bay of Banderas and Playa Mismaloya. Playa Gemelas and Vallarta Zoo are also within 2 miles (3 km).

Reviews

9.6

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 48 out of 56 reviews
Rating 8 - Good. 5 out of 56 reviews
Rating 6 - Okay. 2 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 0 out of 56 reviews

9.0/10

Cleanliness

9.8/10

Check-in

9.4/10

Communication

9.0/10

Location

9.2/10

Listing accuracy

Reviews

Verified

10/10 Excellent

TODD W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Accommodations exceeded expectation. Natalia was a great host and had everything on point when we got there. Some deferred maintenance and water issues but over all great house and staff. The view pictures are spot on. I would say not small children friendly.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Soujanya K.

Liked: Check-in
Disliked: Cleanliness, location, listing accuracy
1. That elevator needs to be replaced. It’s so old and rusted we were scared to use it . Also not having access to it from inside the house is inconvenient. 2. Bath towels and Pool towels need to be replaced everyday . We had to ask for it which I think was ridiculous. 3. The Air conditioner in the top bedroom was leaking and the floor was slippery. 4. The biggest problem was lizards running around inside and outside the house. 5. The dryer in the house never worked, which was hard for swim clothes to dry
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Stephanie V.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Plenty of room for a large group! Location is beautiful and the grounds and pools are well maintained. The house could use a deep clean, some organization, and maintenance, but the staff and managers were responsive, incredibly helpful, and fantastic to work with.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

susan s.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Home and staff were spectacular!

Chef, pools, home were all superb!
Stayed 5 nights in Mar 2022
Response from VrboOwner on 3 Jun, 2022
Thank You Susan❤️ We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. It's customers like you that make our job wonderful. We look forward to serving you again 🍹🍉 ~/Paulette
Verified

8/10 Good

Michael A.

Liked: Cleanliness, check-in, location, listing accuracy

Lovely

It was a great stay, our hosts were wonderful and accommodating. It felt very safe and the food and view were excellent
Stayed 4 nights in Feb 2023
Response from VrboOwner on 28 Feb, 2023
👓Thanks so much for the review Michael👓 - We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Cheers! ~/Paulette
Verified

10/10 Excellent

Andrew M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great time

The house and staff are amazing. Relaxing, clean and fun!
Stayed 4 nights in May 2023
Response from VrboOwner on 24 Jul, 2023
💯 - Thank you SO much for staying with us, we are happy you enjoyed your time in Amazing Puerto Vallarta!! ~/ Paulette
Verified

10/10 Excellent

Mark W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Private retreat

This property was perfect for our group of couples. It was very relaxing, the staff took excellent care of us and the food was authentic and delicious. They were friendly and always accommodating to our needs. We would definitely stay here the next time we return.
Stayed 4 nights in Feb 2024
Response from VrboOwner on 21 Mar, 2024
✨✨Thanks for the great review Mark. We are thrilled you enjoyed your time with us. Our priority is customer service and we are SO happy that YOU were thrilled with your stay at Villa Tortugas :) Excited to see you again next time. ~/Paulette🔆
Verified

10/10 Excellent

james m.

Liked: Cleanliness, check-in, communication, location, listing accuracy

5 star Villa and staff. Highly recommend.

Easy, thorough instructions
Stayed 5 nights in Feb 2023
Response from VrboOwner on 28 Feb, 2023
✨✨Thanks for the great review James. We are thrilled you enjoyed your time with us. Our priority is customer service and we are SO happy that YOU were happy:) Excited to see you again next time. ~/Paulette🔆
Verified

6/10 Okay

matt l.

Liked: Check-in, communication, location

PV vacation

The location and property on the beach is amazing!! The only issues we had was ant inside the facility and missing tiles in the pool that create an extremely dangerous surface that injured a couple of our family members. The staff were amazing. The food and service was very good.
Stayed 4 nights in Nov 2024
Response from VrboOwner on 8 Dec, 2024
Thank you for your feedback and for highlighting the aspects you enjoyed, such as the amazing location, attentive staff, and great food and service. We’re truly sorry to hear about the issues you encountered with the pool and ant presence. Guest safety and comfort are our top priorities, and we take these matters very seriously. Please know we have addressed the concerns about the pool tiles and ant situation to ensure these are resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
Verified

10/10 Excellent

Erena C.

Beautiful home in amazing location

My family and I spent Thanksgiving at Villa Tortugas and it couldn’t have been better. The house is lovely! And the staff made our stay perfect. We all agreed we would come back!
Stayed 5 nights in Nov 2018
Response from VrboOwner on 22 Mar, 2020
Thank you very much for your kind words. It was a pleasure to have you as our guests in Villa Tortugas. Hoping to see you again.
Verified

10/10 Excellent

Doreen F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

INCREDIBLE

What an amazing stay. The staff is incredibly accommodating and sweet. Absolutely gorgeous views - we fell asleep to the sound of the ocean waves. I will be back again as soon as I can!
Stayed 3 nights in Mar 2022
Response from VrboOwner on 3 Jun, 2022
🔆Thank You🔆 for giving us a shot, and even more for leaving us this review. Many of our customers are referred to us by existing customers. Like you, all our other customers too loved our location, proximity to the beach, restaurants, nightlife, and quiet location (but yet close to everything). We look forward to seeing you again🍹 ~/Paulette
Verified

10/10 Excellent

Steve S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing PV House

We had our whole family 8 adults and 4 small children for a wonderful week together. House is very spacious and great for large group. Two beautiful pools and with incredible views. Staff at house could not have been more wonderful and accomodating. Great vacation
Stayed 7 nights in Dec 2022
Response from VrboOwner on 28 Feb, 2023
🌟Thank you so much Steve for leaving us this note and thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we hope to see you again soon. ~/Paulette ⛱️🌊🍹🍍
Verified

10/10 Excellent

Lisa M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great time in Puerto Vallarta

We had an amazing time at this home. House was beautiful and staff amazing! The ladies cooked amazing food and took such great care of us. The pool was heated and hot tub incredible to have. We had so many whale sightings from the hot tub. I would highly recommend it! Only negatives are that there are many stairs in the house. On the main floor we had to make sure to block stairs with chairs for the babies. It is 30 min from Puerto Vallarta center, but that was ok does us.
Stayed 7 nights in Dec 2019
Response from VrboOwner on 22 Mar, 2020
HAPPY NEW YEAR!! Thank you very much for your kind comments, we are very happy to hear that you had a great time in our home and you did enjoy our staff too.. It is true that we have stairs, after all, the house has 6 floors down the the ocean but, we DO have an elevator available. Regarding the babies, we do have children gates available with which we do aways block the stairs. So, security is not an issue. Hoping to see you again in Villa Tortugas !!
Archival

10/10 Excellent

Loreen P.

Beautiful!

We were impressed with the home and with the service! Upon arrival, we were welcomed with open arms, margaritas, and guacamole and chips. As soon as we entered the home, we could see one of the infinity pools and the ocean. Almost every room has a view to the ocean and they are clean and well kept. Gloria and her staff were on top of everything and made us feel like part of their family. The food was delicious, the staff was great, and we were well taken care of. I would recommend this property to a friend or relative. Overall, we had a great experience.
Response from VrboOwner on 22 Mar, 2020
Thank you for your kind comments. It was a plesure to have you and your family stay at Villa Tortugas. Kind regards, Paulette
Verified

10/10 Excellent

Chandler F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Gorgeous Villa!

We (15 adults) had the absolute best time celebrating my 30th birthday here! The staff at the house are so wonderful and accommodating, and your jaw will drop when you see how gorgeous the house is. Keep in mind it’s a little south of Puerto Vallarta and could be difficult to get Ubers from there, but the staff was so helpful in calling taxis! The address on Google Maps is different than where the house actually is, so the airport pick up service was helpful (if not a little expensive and they ended up being a little late for us). We used “Casa Jade” to find the Villa since it was right next to it, so that might be a good option for you as well.
Stayed 4 nights in May 2023
Response from VrboOwner on 24 Jul, 2023
Thank You❤️ We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. It's customers like you that make our job wonderful. We look forward to serving you again 🍹🍉 ~/Paulette
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful Property South of PV

Man this was a great stay. The house is remote being nearly 30+ mins from PV proper. Still, it's in a beautiful location and just a great place over. Six stories so make sure you're ready to climb some stairs, but we didn't mind that at all. The staff was excellent. Martha was amazing. So was our chef and housekeeper. Jorge always available if we needed anything from outside the house. Negatives that were out of control of the staff/owner? Bug bites. Be prepared to come with insect repellant and use it. That is not the fault of the staff or owner. You are in a sub tropical area so it's to be expected. Overall, a lovely home and a great experience.
Stayed 5 nights in Dec 2021
Response from VrboOwner on 15 Dec, 2021
So happy to hear that you enjoyed your stay at Villa Tortugas, it was a pleasure hosting your group. I hope to see you again in Puerto Vallarta. Merry Christmas and a Happy New Year to the entire group
Verified

10/10 Excellent

Emma S.

An amazing 40th birthday celebration with me and 13 friends

Our group of 14 stayed at villa tortugas for my 40th birthday bash. It was such a wonderful experience. So nice to not have a care in the world and be taken care of by a wonderful staff team. Carla and Rubi the chefs were amazing, the food was outstanding. We had them cook for us all week and there was lots of variety. The villa itself was spacious and beautiful. Lots of patio space. Innez our lovely housekeeper kept our towels and bed sheets fresh and clean each day, as well as tidied up the pool bar area regularily. Miguel hauled our beverages down to the pool cooler too. Thank you to all the staff! We enjoyed spending time together at the main pool - what a view. Basking in the sun and watching the horizon for whales! Only recommendation for improvement is to get foam mattress pads for the pull out sofa beds in the tv room and the den for better comfort for guests who have to sleep on those. We had a large group so did have to take advantage of the pull outs. I would love to go back one day! Thank you Paulette for all of your help in planning the trip, it was much appreciated.
Stayed 7 nights in Feb 2019
Response from VrboOwner on 22 Mar, 2020
Dear Julie, Thanks for your kind words. Regarding the pullout sofas, please note that we have purchased a Mattress Gel Pad Topper for our upper pullout love seat plus, we have full replaced the queenside sofa bed in the TV room. We want our guests to fully enjoy their stay with us. All the best, Paulette
Verified

8/10 Good

Ingrid N.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Corporate Retreat notes

We had a great trip here. However, I recommend closely reviewing the room situation. The bedroom description was a little misleading, which was a problem for our corporate retreat (8 adults, none of which were coupled with each other). It does say 5 master bedrooms + loft studio + children's suite, but the room layout also indicates 8 bedrooms. What you really get are: - 5 Master bedrooms (4 look out to the ocean, one looks at a wall) - all with attached bathrooms - 1 twin bed bedroom that is attached to one of the master rooms, so you have to walk through one bedroom to get to the twin room (this was problematic for us, since we needed 8 separate rooms...It doesn't have a separate entrance) - 1 office that had a blow-up mattress (the staff quickly switched this out for a real mattress) - 1 common area that had a pull-out couch that looks out over the pool (again, a problem b/c we couldn't go through this space until the person woke up) Had we known this, we probably would have booked elsewhere. However, if this layout isn't a problem for you, then it is a lovely place to stay. The property is south of Puerto Vallarta in a charming area away from the hustle & bustle. It sits above the ocean and while there really isn't a way to swim directly in front of the villa, the beach is a short walk away. The staff were friendly and accommodating. We had a couple of things that weren't purchased for us as requested, but they took care of any slip-ups right away. We also had one guest with elevated dietary needs, which they managed without issue. Communication with the booking contact was simple and easy and she was always quick to respond. So other than the room situation, it was a great stay.
Stayed 4 nights in Mar 2023
Response from VrboOwner on 11 Apr, 2023
We appreciate your review very much as we put our customer satisfaction as top priority and we are committed to all our guests. As I am sure you can imagine, sometimes things come up and need to be dealt with during a guest's stay and we do our best to accommodate anything that may arise. We look forward to earning back your business💯🌟 To all our future guests - The Villa is a total of six levels in all with a glass elevator that runs from level two to level five. Level 1-6 is top to bottom: (bottom is the ocean level) 7 Bedrooms / 10 baths Level 1 - Master suite - King bed with Jacuzzi bathroom - ocean view, Queen Bedroom with office - ensuite bathroom - Oceanview balcony (we have just recently put a full queen bed in this room, picture coming soon) Level 2 - Kitchen, Living room, dining room, Bar, Upper pool, Elevator, Full bath. Level 3 - 2 Queen bedrooms w/oceanfront balcony and ensuite bathrooms, 1 interior queen bedroom with ensuite bath Level 4 - 1 Queen bedroom w/oceanfront balcony and ensuite bath, 1 king bedroom w/oceanfront balcony and ensuite bath + attached interior kids’ room with 2 twin beds (attached to the king bedroom) Level 5 - Recreation room, Oceanfront Balcony, Full bath, sleeper sofa Level 6 - Main pool deck, Bar, Jacuzzi, Palapa, Full bathroom
Verified

10/10 Excellent

Gayle C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A beautiful, relaxing family holiday getaway

The pictures barely do this place justice. This home is beautifully appointed and well maintained. The views are breathtaking—even watching whales and dolphins from our porches. There are so many places to relax and enjoy all the beautiful nature around this home. It felt like a wonderful escape. We were a family of 10, with children 5 and 7 years old, and 8 adults and there was something for everyone. Being 20 minutes away from the city of PV and crowds during this covid time was just where we wanted to be, while still having access to the city as needed. The staff was thorough and conscientious, kind and fun. Martha, the house manager and concierge, who speaks English, led the team and knew the answer to our every question, knew how to keep us as active as we wanted to be, and how to arrange transportation as needed. Of note, since we were there in the “winter” over Christmas and New Year’s, the angle of the sun over the surrounding mountains and also partly due to a new high rise built next door, the sun was blocked from the pools every day until after 4pm. While this was disappointing, with Martha’s help, we quickly found sun at the nearby beach, an wonderful adventure park, renting a large fishing/cruising boat and even taking a pirate ship. Martha was amazing, and went beyond her job. We now consider her family! Our chef, “Cheena” prepared wonderful breakfasts and dinners, sandwiches for the kids and after noon snacks which was perfect for our group. And the margaritas never ran out! The housekeeper, Karina kept the house immaculate and Jorge and his son Jorge, drove us everywhere, kept groceries and supplies full, and maintained the beautiful grounds. Gabriel was our night security and also helped keep the property maintained and operating. This home has things wired to run perfectly and address any issues (nothing of major to note) immediately, and with a smile. We rented this partly based on previous reviews and they are accurate. If you need a beautiful escape, this is the place!
Stayed 9 nights in Dec 2021
Response from VrboOwner on 3 Jun, 2022
💙🍹Thank you Gayle for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences unincentivezed, and that's what makes you the star. Thanks again and we look forward to seeing you next year💯 ~/ Paulette
Verified

8/10 Good

jeffrey p.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Time

Overall great place. The staff was amazing- great food prepared and so pleasant. The place is gorgeous but needs to be updated and maintained a bit better. The waterfall and pond were not working and had gross stagnant water in them right near the main pool. Teh jacuzzi smelled like sulfur and although worked well was yellow foam sometimes. Neither infinity pool was filled high enough to work as infinity pools but otherwise were good. One of the bedroom with two bed sis attached to the main suite so good for children but not adults
Stayed 7 nights in May 2022
Response from VrboOwner on 1 Jun, 2022
💙Thank You Jeffrey 💙 We are incredibly grateful that you took the time out to leave us this note. We put our customer satisfaction as top priority and we are committed to all our guests. As we explained, sometimes in Mexico water pressure/levels can be low due to our mountain view location and unfortunately not under our control. To prevent colored foam, we suggest to all of our guests not getting in Jacuzzi with heavy lotion on your body otherwise jacuzzi needs to be treated to clean this situation. We are grateful that we were able to speak about this and we look forward to serving you again 🍹🍉 ~/Paulette
Verified

8/10 Good

Kelly M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Tortugas

This property is just gorgeous. The staff were friendly, food was amazing, everything was taken care of. Great vacation.
Stayed 6 nights in Feb 2022
Response from VrboOwner on 3 Jun, 2022
🌞Thank you so much Kelly for leaving us this note and thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we hope to see you again soon💯 ~/Paulette
Verified

10/10 Excellent

Jason G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Relaxing week in PV

We had such a relaxing week at the house and thought the staff did a wonderful job. The food was plentiful, delicious and they kept the poolside drinks refilled. The property was great and we spent almost all day in the pool. The palapa was a welcome surprise and we enjoyed our afternoon rain showers while sitting under it. We always judge a house on whether we would return and we absolutely would. The kids and adults all had a great week and want to thank the staff again for taking great care of us.
Stayed 7 nights in Aug 2021
Verified

4/10 Poor

Yuliy L.

Liked: Cleanliness, check-in
Disliked: Location, listing accuracy

Important disclosures for future renters

Neither in-home description nor photos nor during our correspondence was is it noted anywhere that a multi-story condominium complex is being built next to the villa creating substantial noise pollution, visual pollution, and lack of privacy. Drone made photo may be presented. Per description breakfast and dinner were supposed to be prepared by a professional chef. The woman who cooked our food was kind, helpful, and polite, but she made simple and repetitive food. The meal preparation objectively did not warrant the $ 1170 price tag. Future renters in Spanish should request daily receipts for purchased food. Despite my two requests a folder containing 41 receipts was presented just two hours before departure. Even a glance at them revealed a receipt for gasoline and kind of food which we have never seen. Staff was courteous, but we were uncomfortably surprised by the number of them and their constant public presence. At times there would be up to seven people in the kitchen/living area, resulting in us never having personal family privacy there during the day. Last but not least - the internet connection is very slow, not fast enough to download our COVID-19 pdf test files.
Stayed 6 nights in Jul 2021
Response from VrboOwner on 1 Sept, 2021
We take our customer’s feedback very seriously and are extremely sorry for any inconvenience that may have been caused during your stay at Villa Tortugas. As you can see from our other reviews, we pride ourselves in providing great customer service to all our guests. By no means can we control a new development in this beautiful area as we were once new development as well. However, we want to be VERY clear to all our future guests that on each side of our Villa is another private Villa and on one side of our Villa we purchased extra land which is our garden and waterfall (also seen in our accurate pictures). The reason we chose this location in the first place when we built our home, was to be just outside of “Downtown” (no noise pollution, visual pollution, or lack of privacy). FOOD: Before all arrivals guests are provided with menus to choose their meals for the week and, in this specific case, we were told (and I quote) "So we don't have any special requirements for food and drink. The menus you have sent look amazing and will suit us perfectly". Our chef that week, Yolanda and her assistant worked very hard in preparing the menus requested by our guests. If a guest want’s something specific, all they need to do is ask for it. RECEIPTS: With all our guests, receipts are available every day and we keep them together to be viewed at any time by our guests. Unfortunately, most guests wait until the last minute to review them. Also, if you need assistance in translating any receipts, we can do that for you as well. INTERNET: Unfortunately, during the rainy season in Puerto Vallarta, lightning storms tends to affect internet from time to time. Although sometimes frustrating, these are the pluses and minuses of the internet and technology in Mexico.. Respectfully - Paulette and the Villa Tortugas Team
Verified

10/10 Excellent

Christopher K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Vacation of a lifetime

This property is very much as advertised. We enjoyed beautiful sunsets and all the Puerto Vallarta has to offer.
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

Tracy L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

We miss the staff!

Villa Tortugas is a beautiful property, and we enjoyed it thoroughly. We hiked locally, went to beaches and snorkeled, did a short fishing trip and celebrated 60th wedding anniversary with extended family. The gracious staff were truly exceptional. Besides providing meals, arranging outings and preparing our celebration, they helped us deal with a medical emergency. Highly recommend.
Stayed 5 nights in Jun 2021

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