"Luxury Villa in Punta Gorda, FL - 4BD/3BA, Pool, Jacuzzi" Sandhill Cranes.

It was lovely experience to host Sue & family. We look forward seeing you again soon sometime next year! Thank you for choosing Royal Palm Villa as your preferred vacation destination!!

Excellent guests

thank you

miscommunication between property manager sorted out.

Dear Trisha, Thanks for sharing your experience at our Florida villa. I want to address the concerns you raised: - Hot tub: Our records show the handyman addressed the issue promptly, maximizing heat settings given the cold weather of low 3 degree Celsius and high of 13 Celsius. - Broken bed: Apologies for the inconvenience; we'll ensure it's fixed or replaced. - Internet: We have no record of issues; our system shows it was functioning normally. - A/C: We had the unit recharged during your stay. Given the cold weather (low of 3°C), heating was actually in demand. The evaporator coil replacement was scheduled post-checkout. Although coil replacement didn’t work and a brand new unit has been installed. You mentioned leaving early due to personal reasons, unrelated to the A/C. We value your feedback and hope to clarify the situation. If you'd like to discuss further, let's connect. Best regards, Rahul (Villa Owner)

Rodney extended his stay for 2 days and as a returning guest Rodney was given the priority to do so. Another guest which had just booked the same dates was cancelled in order to accommodate last minute extended stay. This was hard for Rodney to comprehend as to what was being done to make his stay top level. The behind the stages work and communication was rather confusing for Rodney and also the extra charges for the 2 days was thus added for the extended period. Rodney we love to have you back soon with confirmation of dates ahead of time to avoid such situations. Rodney is always welcome back.

a wonderful family to host for and look forward seeing you Kole. An ideal guest. In error the star rating has been made for a separate property.

Our priority is to make our guest stay comfortable in a clean home where they have the best family times. All service is done professionally. The day Shirley checked in my manager informed me that we are seeking trouble from her. We immediately alerted VRBO and requested that they provide us with her previous referral and rating to ensure that we don’t end up with a guest who has a history of claims . The internet connection was cut off due to a storm night before check in and when Xfinity was called to attend they were not available to resolve as Shirley had gone to the airport to pick family. We spoke to Shirley and still got that resolved within 24 hours. Shirley then demanded a 25 percent refund and our notes to her had confirmed that pool heating charges were additional. She threatened us that she will post negative comments if we don’t refund her what was demanded. I would request VRBO to intervene in this matter. Check my concerns with this guest from my notes on their arrival date. We will not accept any false claims and entertain threats from a guest. We have not charged pool heating to Shirley. We certainly wanted to resolve this issue in a better way and addressed the internet connection within the shortest period of time the service provider could manage and that too after the guest would not accept an earlier appointment. We always go an extra mile to attend to our guests and have a property manager a phone call away. Our Kind request to VRBO to check all notes on file to clear the “he said she said“ claim. At Royal Palm Villa we ensure our guests enjoy the experience of their stay with us. We are appealing to VRBO . These comments are unacceptable to be published as a result of unfair demands of claim and refund. In all due respect and fairness VRBO response to the above is much appreciated. We look forward ensuring all our guests experience a very happy stay at our home.

Absolutely a pleasure hosting Jamie and family. Took good care and left the villa on a good note. Most welcome to host you again .

Thanks for choosing Royal Palm Villa. We love to host you back soon.