MSG host to confirm availability.• Spacious 3Bed 2BA •Sleeps 10

Thank you so much for your feedback. We have installed air conditioning in every room of the home.

Thank you so much, Julie, for your thoughtful review. We’re so glad your family enjoyed the space, amenities, and peaceful atmosphere. You were wonderful guests—respectful, communicative, and considerate throughout your stay. We truly appreciate how well you cared for the home, and you’re welcome back anytime!

Thank you for your thorough review. We appreciate all feedback and strive to find ways to improve our guests experience. We hope to be able to host your group again in the future!

Thank you for your review. I’d like to provide a clear and respectful response to offer accurate context regarding this reservation, and transparency for future guests to consider. This reservation was made with full acknowledgment of our strict cancellation policy, which does not allow refunds within 7 days of arrival. However, I understand that comfort and expectations are personal, so I try to be accommodating when concerns arise. Upon arrival, the guests requested to inspect the home before the scheduled check-in time, while my cleaning team was still actively preparing the space. After advising them to please return at check in time they insisted on entering to inspect and stated that the elderly woman needed to use the restroom, so we felt pressured to let them in. The inspection was completed while the home was still being mopped, and sanitized, and all guests entered with the elderly woman, and all were wearing shoes. We were courteous and allowed them to fully evaluate the home. No issues about the home were raised at that time. The guests then returned later at the scheduled check-in time and stayed for two nights without expressing concerns about the home or unmet expectations. After the second night, they reached out asking to cancel the rest of their stay, stating that the space did not meet their needs—specifically citing the lack of outdoor space and the issue of having to close the curtains to keep the sun out. These features are clearly outlined in the listing. In an effort to resolve the matter fairly and quickly, and feeling pressured, I initially offered a 50% refund for unused nights, even though it went against the cancellation policy. After reviewing their concerns more carefully—by checking the listing, confirming with my cleaning team, and reassessing the situation—I realized the home had been accurately represented and the concerns did not reflect a misrepresentation. on my end. I contacted VRBO support and was reassured that I did not break any rules by initially offering a refund, and that I could still stick to the policy that was agreed to. I reached back out to communicate that I could not justify the 50% refund, but I was still willing to offer a smaller goodwill refund. That offer was declined. I acknowledge that I should have paused and reviewed the situation more thoroughly before offering a partial refund, I acted in good faith, trying to be flexible in a difficult situation. I also regret acting under pressure rather than pausing to look into the unreasonable reqeust. While I understand the guests were disappointed, I believe I responded with fairness, transparency, and a willingness to help—even beyond what was required. Our home is regularly praised for its cleanliness, spacious layout, and thoughtful amenities, and I remain committed to maintaining high standards and clear communication with every guest. I take pride in hosting with integrity, and I trust that future guests will see the care and transparency reflected in both my listing and my communication. I wish these guests all the best in future vacation rentals, but also hope that hosts remain aware, and learn from my situation.