2/10 Terrible
Sarah N.
8 Jun, 2025
Liked: Cleanliness, check-in
Disliked: Location, listing accuracy
This listing advertised as sleeping 10, but really only sleeps 8 (if all sleeping surfaces are available). It advertised 3 beds and a twin sofa bed. I was traveling with 7 adults, so we would need all sleeping surfaces. When we arrived, I immediately noticed that the twin sofa was missing. Upon reaching out to the host, I was told the previous guests broke it. I inquired on what the next step would be as this listing no longer accommodated us. I was offered a 100 refund or I could contact VRBO. No other efforts were made to accommodate us. Because there was no longer enough places for my family to sleep, and the host offered no other options, I was forced to book other accommodations that cost me double what I was expecting to pay for the two nights. As of today, the host has refused a complete refund, despite completely agreeing that 1/4 of the sleeping surfaces were missing (the twin sofa bed was listed as a SLEEPING accommodation). They are unwilling to work with VRBO's recommendation for a full refund for listing the property inaccurately and failing to notify us that we would be minus sleeping space. I would be careful with this property. As of today, the host still lists this property inaccurately, and it's clear that they don't see this as a justifiable reason for a refund.
Sarah N.
Stayed 2 nights in Jun 2025
