2/10 Terrible
Cathy R.
21 Apr, 2025
Disliked: Cleanliness, communication, location, listing accuracy
Extremely misleading listing – very disappointing experience
Our VRBO experience began with excellent communications with the property owner and very clear instructions about where to park and how to gain access to the apartment. Unfortunately, upon arrival, we were shocked by how misrepresented this apartment was compared to the online photos. The entrance we were instructed to use was filthy, setting the tone for the rest of our experience. Inside, the furniture was stained, the carpets were dirty and stained, and the bedspreads had large, visible marks. A closet door was hanging off the rail, and the lighting and overall cleanliness looked nothing like the bright, welcoming images on the website – clearly edited or taken a long time ago.The most upsetting part was the overwhelming smell of cigarette smoke in the bedroom, which made it completely unusable. We contacted the owner immediately to express our concerns and let him know the place was not in livable condition. Unfortunately, he never addressed our concerns.This left us scrambling to find alternate accommodations in Chicago over a busy holiday weekend – a situation no traveler wants to be in. We booked this place, expecting comfort and cleanliness, and instead ended up in an incredibly stressful and disappointing situation. I would strongly caution others to avoid this listing.Thankfully, VRBO customer support was very helpful and, ultimately, our money was refunded to us.
Cathy R.
Stayed 2 nights in Apr 2025
