Sandy Point Waterfront Retreat

Thank you for sharing your feedback. We sincerely apologize that your stay did not meet expectations, particularly during the holiday season. Guest satisfaction is very important to us, and we appreciate the opportunity to clarify the steps we took to address your concerns. Stove: When multiple appliances operate simultaneously, the breaker can occasionally trip. We provided instructions on how to reset it and were not aware the issue persisted until our visit the following morning. At that time, we demonstrated how to reset the panel, and the stove resumed working immediately. Heater: Early in your stay, you mentioned preferring the fireplace and portable heater over the central system. We have not received heater-related concerns from previous guests and regularly stay in the home ourselves. Upon inspection, we found the vent cover bent and improperly attached, with a foreign object lodged in the fan causing the rattling noise. Once removed, the heater operated normally. Propane / Hot Water: Propane fuels both the fireplace and hot water in this home and is commonly used in the area. While we communicated that the fireplace is not intended as the primary heat source, heavy use can quickly deplete propane levels. We immediately contacted multiple suppliers and paid for expedited delivery during the holiday period. The tank was filled from 30% to 80%, and remained near full when checked a week later, confirming sufficient capacity under normal use. For your extended stay, we applied a 58% discount from our standard rate. Throughout your visit, we responded promptly, communicated transparently, and worked diligently to resolve each concern as quickly as possible given holiday timing and vendor limitations. Additionally, when you explored other rentals, we arranged accommodations next door with full refunds for your remaining days plus two additional discounted days. We understand you chose not to move, and we respect that decision. We truly regret that these issues disrupted your holiday plans and appreciate your feedback. Please know we are committed to improving and ensuring future guests enjoy a smooth, comfortable experience.