Unfortunately, this was a very disappointing experience from the moment we arrived. We were unable to check in at the scheduled check-in time because the home was still being cleaned. We were told it would only be another 30 minutes, but when we arrived, the beds were unmade, trash had not been removed, and much of the home was still not ready. Our group was on a strict itinerary and needed to get ready for planned activities, so we ended up having to get dressed in the master bedroom while the cleaners were still working.Even after the cleaning was completed, there were still several issues. The comforters had visible stains that appeared very inappropriate, there was dirt on the bathroom walls, and one of the beds was missing its boards support, causing the mattress to sink and making it uncomfortable and essentially unusable for sleeping. We specifically booked this property so everyone in our group would have their own bedroom and bed, but that wasn’t possible because one of the beds could not reasonably be used.We contacted the host regarding these concerns. While the host did eventually offer to refund one night’s stay, I am still waiting for that credit. Communication was also slower than expected throughout the process, which added to the frustration.This was not the experience we expected, especially since we were celebrating my birthday. I hope these issues are addressed so future guests receive the clean, fully functional accommodations they paid for.