Verified review
2/10 Terrible
Joan L.
2 Oct, 2026
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Review exceptional. Experience was not.During our one week stay we encountered many issues. One bedroom had no closet or storage space in room. Upstairs bathroom had loose seal in shower, causing water to leak onto floor creating an unsafe situation. First floor shower either scalding hot or frigid.Four bath towels and no hand towels inadequate for seven day stay for 4 adults. Kitchen coffeemaker found not to be working. After asking for help with it from day 1 without response. Privacy shades in kitchen broken. Ropes tied in knots restricting their use. Clothes hanger used to prop them open. Washer was present but no drying rack was present. No instructions for use of 4 remote controls for Tv. Some batteries appeared to be dead. Management company took at least 5 hours to offer a response to complaints but never a solution. Never came to check on or resolve complaints. Involved VRBO customers support. They, too, could not obtain any offer of satisfaction from the host or management company. And often no response in a reasonable time at all. With even minimal effort or communication our experience would have been far smoother. We filed a formal complaint with VRBO and notified the host that we expected compensation for our many issues that were all documented by photos. Days after checkout we were notified our claims were denied because housekeeping staff didn’t find a problem.We had given permission for staff to enter during our occupancy . They did not.
Stayed 7 nights in Sep 2026