Toothbrush Apartments - Central Ipswich - St Peters St

All plates and bowls have been replaced. We are somewhat reliant on guests informing us of any issues - it is impractical for us to check every single item between every single guest. If we did that our prices would be much higher.

Thanks Mike, we're delighted to hear that our apartment suited your 'in between properties' requirement so well. Wishing you the best in your new apartment! Kind regards, Martin and the team

Thanks for your 10/10 review! We know that you did indeed experience some WiFi connectivity issues at the start of your stay. However, a quick reboot of the router seemed to fix it all, and no further issues were reported to us. Also, it only seemed to effect some of your devices, not all, and our own internet connected devices in the apartment worked fine throughout. As such, as far as we are aware, there is no issue at all with WiFi connection in this apartment.

Thanks for the 5* review Orene. Normal service is resumed! See you all again next year... Kind regards, Martin and the team

We're going to have to stick our hands up on this one and admit that we fell short on this occasion. Suffice to say that the housekeeping team concerned have been made very aware that their work was not of an acceptable standard, and further training has been given - which will be monitored much more closely in future. However, we're of the view that a 1 star review is not justified. Whilst we acknowledge that some specific areas that should have been cleaned (under the sofa and a bed for example) were not, this review gives the impression that the apartment was dirty throughout. It most certainly was not. We take guest satisfaction very seriously, to the point that the morning after arrival, we send an email to the booking guest asking whether everything is ok. Unfortunately this group didn't see, and therefore respond, to that email until after they departed, so we were not able to action their concerns - which we absolutely would have done. Suffice to say that, although it hasn't been mentioned, as soon as we found out about the problems, we made an offer of compensation to them for their poor experience, which they accepted immediately. We can guarantee that a review of this nature will never be repeated.