The "Mosaic Loft"-Huge & Open Space, Sleeping Loft, & Private Roof Deck!

Thank you for submitting the review of your stay. I take a huge amount of pride in my rentals and strive to make all my guests experiences top notch and 5*. This review is my first non 5* review out of 52 reviews of my properties. I’m very disheartened you didn’t feel your stay was 5* and I take your concerns very seriously. However I would like to address everything you said. 1. You are the first guest to have trouble with entry and the lock. However you may not be the last so I have changed the lock to keyless entry and this will prevent any further issues. 2. I am very sorry you saw slight mildew in the showers as that should have not been there. If you would have notified me of this I would have had my cleaners come clean the showers and baths thoroughly and remedied the issue immediately. 3. I am not sure if you mean bath mats when you state old throw rugs as I don’t have any throw rugs in the apartment. I would have replaced the bath mats immediately if you deemed them to be unacceptable. My cleaners remove any damaged or stained items and report to me during cleaning so I am very sorry you found damaged rugs. 4. I am very open to replacing furniture that is worn out as over time that of course happens. However this particular couch may be a matter of preference. I had a lady stay for 5 months from August to January prior to your stay and she states in her review it was one of the most comfortable couches she has ever sat on. 5. Each bedroom has a ceiling fan and there are multiple oscillating fans left throughout the living area of unit. Any of those can be taken to wherever deemed needed. There are also portable air conditioners in each bedroom that can be installed easily by my maintenance man if requested as stated in house manual. 6. I purposely do not have televisions in the bedrooms and it is not because of cost. I have a high definition TV in living room and one in loft area and that is stated clearly in my listing. I do not advertise TVs in the bedrooms in my listing and none are shown in pictures. 7. I’m very sorry you received a parking ticket on a street cleaning day. I have clear instructions in my welcome letter that the neighborhood has restricted parking on street cleaning days and to read the posted signs and park accordingly. You also had two reserved underground parking spots at your disposal during your stay. Thank you again for your stay and your honest review. Although I don’t agree with much of it it is an opportunity for me to improve my rental and that is much appreciated!