Verified review
10/10 Excellent
Roland
24 Dec, 2024
Liked: Cleanliness, property conditions & facilities, communication
Place was absolutely great, myself and a friend stayed and enjoyed the nightlife. Only down side was the lady who came to clean the next morning. what happened was my friend had a little too much to drink and tried to clean the two glasses we used as it says in rules, we need to clean which is understandable. While he was doing so he balanced the glasses on a plate and dropped them on the floor and it broke, we looked for a broom to sweep up but there was none. I told him to leave it as is as I did not want him cutting his hands open. At exactly 10am the lady cleaning the place just walked in no knocking nothing I said good morning to her but no reply. She started her conversation by saying your card was declined and by the looks of it you broke everything, I explained to her what happened, and she well sweep it up I then explained again there is nothing to use to sweep it up. She then gave me the phone to talk to the owner to find out about what happened about the card being declined. As I was traveling out the country my bank maybe thought it's a fraudulent charge. I spoke to the owner via phone call she was super nice, and I gave her another card to use I told the owner about the glasses, and she said that's fine no problem at all. Like I said the lady via the phone call was amazing but the lady who just walked in to clean good learn some manners and customer service as she was super rude. But overall, the place is great has aircon in all the rooms and is clean.
Stayed 1 night in Dec 2024