Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Madison made the booking process a breeze. Her customer service skills are exceptional. Bear's Hideaway is in a great location, and is a very practical, fit for purpose accommodation. Although on arrival, could see that some maintenance to the property was well overdue. We had trouble locking some of the doors,there was a drawer missing in the kitchen, some tiles had started to come away from the wall, and about a third of the lights didn't work at all.However our biggest concern was the cleanliness, or lack there of,of the place. The oven looked like it had never been cleaned since it was installed, the utensils needed to be washed to remove food that was left on them, the egg flipper didn't require an egg as it was already covered in it, the toilet upstairs had public hair left in the back of the seat, while the downstairs one had GT stripes left inside the bowl.If the cleaners had actually done their job, we would've had more time to holiday instead of doing it for them. Overall feedback: give Madison a raise, get the owner to do some basic maintenance so that the property reaches its full potential, but definitely sack your cleaners as all they did well was make the beds.The toilets, showers, bench tops, and BBQ are cleaner now than when we arrived. We didn't touch the oven as the last 30 occupants food was still i there and it set the smoke detection off when we turned it on to preheat it.