2/10 Terrible
Ruth P.
9 June 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
never again
it started before I arrived. I paid through VRBO for the entire stay. The managing agency (Big Bear Cool Cabins) made me complete a form - asking for a copy of my drivers license, personal information and a picture of front and back of my credit card. The female told me that if I didn't send them a pic of my CC (the day of and completely paid), they would deny me access to the cabin. I reminded her I paid for it- she didn't care. When I arrived - the front and back of the cabin was covered in 2 feet tall weeds.Outside furniture was rusting and falling apart. Inside was a sauna, so I opened the windows (they had burlap as curtains). only one window had a screen. All the other windows and doors had NO screens. The window sills were covered with cobwebs. The bed was against one of the windows. The pillows against the window had cobwebs. I sent Cool Cabin a picture of the pillows with cobwebs - they had the audacity to ask me, and I quote, "would you like me to send out housekeeping?" Seriously?? I sat on a chair just outside the back door while housekeeping cleaned. I was outside for 15 seconds when a spider crawled on my arm. I never sat outside. The night was miserable- no screens to keep the windows open. I was afraid if I left the windows open flies, bees, and critters would get in. never again!
Ruth P.
Stayed 2 nights in Jun 2024
